H.O. Penn Machinery HIRING IMMEDIATELY E-Commerce Systems Specialist Bronx, NY Pay : $64,000 - $83,000/year (dependent on prior relevant experience) Bonus : 10% bonus potential Benefits: + Medical/dental/vision insurance + 401(k) with company match + Company provided laptop Key Qualifications : + We are looking for an individual with the following attributes: customer focused, creative thinking, problem solving + Applicable work experience with e-Commerce preferred + Advanced computer skills including MS Office Applications / Must be adept at working with multiple integrated systems / Strong working knowledge of internet browsers and cloud-based systems + Must possess ability to present information and respond to questions related to an online sale system + Excellent attention to detail, communication, and organizational skills + High Aptitude for learning new products and evaluating market trends and pricing Responsibilities Ecommerce systems administration is overseen + Manage the Cat Dealer Maintenance Tool (DMT) ensuring configurations are accurate and maintained + Ensure related DBS functionality is maintained and is synchronized with PCC + Act as a liaison between PCC help desk, Accenture and I.S. department to help resolve system issues + Test all enhancement of service packs in DBS and PCC prior to roll out + Work with appropriate department personnel to ensure credit card gateway, Cyber Source, issues are resolved Exceptional customer support is achieved + Facilitate customer registration process + Ensure Universal Caterpillar Identification (UCID) is accurately setup + Resolve customer log-on issues + Coordinate with other department personnel to ensure customer access to adjacent digital platforms such as my.cat.com, SIS 2.0, ET, etc. + Work with PCC help desk to help resolve any customer issue Supporting Cat Export Services (CES), Integrated Procurement (IP) and PCC for TEPS dealer administration by assisting General Parts Manager + Register and maintain all CES customers in DBS, PCC and IP + Implement new processes and procedures as needed + Provide backup support for CES and IP administration when required + Work with the TEPS program manager on PCC related items for TEPS dealers Global e-commerce standards are met and maintained + Assist General Parts Manager (GPM) with implementation of new global standards + Maintain, as needed, existing standards + Assist GPM with global standard performance data to improve overall e-commerce experience Qualifications: + We are looking for an individual with the following attributes: customer focused, creative thinking, problem solving + Applicable work experience with e-Commerce preferred + Advanced computer skills including MS Office Applications / Must be adept at working with multiple integrated systems / Strong working knowledge of internet browsers and cloud-based systems + Must possess ability to present information and respond to questions related to an online sale system + Excellent attention to detail, communication, and organizational skills + High Aptitude for learning new products and evaluating market trends and pricing Physical Requirements: + Standing and/or sitting for prolonged periods of time + Hand coordination (typing and writing) + Occasional forward bending and reaching + Occasional walking and climbing stairs + Carrying (up to 20lbs.) Reasonable accommodations made as needed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.