Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

The Guest Service Representative is responsible for providing excellent customer service to guests and inviting potential guests to attend a personal preview at our onsite/offsite sales gallery. Secondly the individual is also responsible for generating qualified leads for the company. All Guest Service Representative represent Anantara Vacation Club in a courteous, enthusiastic and diligent manner. All guests that are invited will be required to attend a 120-minute sales presentation on the benefits of shared ownership with Anantara Vacation Club. Guests must be invited with full understanding of the offer and adheres to the Details of Participation.

Key Responsibilities

Be the face of the company in the marketplace at your designated work locations.Team member must have excellent customer service skills as well as problem solving skills to approach the guest. And have sales skills such as overcoming objections and persuade the guests to attend the preview presentation.Know the Sales Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.Complete necessary paperwork for tour bookings generated during your designated shiftEnsure work location is neat and tidyAttend scheduled team meetings

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Qualifications

Required Skills and Attributes:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.

Technical Skills:

•    Fluency in both written and spoken English
•    Thorough product knowledge
•    Multitasking skills
•    Excellent Communication skills

Soft Skills:

•    Well presented, an outgoing and friendly attitude
•    Demonstrating willingness to seek new knowledge

Physical Requirement:

•    Well groomed
•    Good personality
•    Stand for long periods of time

Mental Requirement:

•    Ability to work effectively and efficiently in high stress and conflict situation
•    Reliable and will thrive working in a busy environment and stay calm under pressure
•    Well planned, organized and always punctual

Workplace Environmental Requirement:

•    Reliable and will thrive working in a busy environment and stay calm under pressure
•    Able to adapt to unpredictable events and be resourceful
•    Ability to work well in a 5-star environment, ensuring that AVC operational standards are met in relationship to Team Values and Goals
 

Additional Information

Education &/or Experience

Diploma/degree with previous experiences in the Front Office Sales

Preferred Job Specifications & Qualifications

Good speaking and reading proficiency in English.Marketing or sales work-experience of minimum 1 year