Location: Poland - Poznań | Job-ID: 210214 | Contract type: Standard | Business Unit: Service Desk

 

Take on an amazing journey of creating a new service desk environment of a new project! In this role you will be a part of a team responsible for knowledge capture, analysis of process documentation, process creation and project induction. You will work on constant optimalization and improvement of the processes. You will help insure and assess the best quality of the services.

 

 

As an E2E Incident Manager you will be responsible for: 

Supporting the new account's transition process 

Involvment in transition readiness of CCPL on service commencement date: resources, processes, operational procedures and tools

Ownership of end to end management of incidents logged in the system for client to in order to reduce aged incidents, drive the progression of incidents towards resolution quickly and to resolve incidents within SLA

Close and regular coordination with all relevant functions such as quality and service management to ensure that your concerns are handled in the best possible way

Identification of opportunities for process improvement and contribution to the development of best practices.

Creation of the necessary evaluations and reports

 

 

You are the ideal candidate if:

You speak German and English on advanced level (min. B2 level)

You are experienced in service desk environment

You have extensive knowledge of the necessary resources and tools such as ITSM, knowledge databases and dashboards

You are willing and able to travel

You have strong interpersonal skills, excellent written, verbal and presentation skills

You have very good skills in interdisciplinary thinking and analysis

You have a strong service-oriented culture, with a strong focus on customer approach, committed to exceeding customer expectations

You demonstrate capacity for gathering and scrutinizing data to identify issues, opportunities and patterns

You are self-motivated with the ability to work unsupervised

You are a team player and have willingness to cooperate between departments 

 

 

We offer:

Permanent employment contract 

Possibiity to work remotely (except for necessary business trips)

Excellent benefits portfolio where you decide what to choose (cafeteria style)

Global and local recognition programmes and contests 

Private medical healthcare, additional day off for your birthday, access to the Employee Assistance Programme, rerefal bonus, relocation bonus, welcome pack

Numerous local and global training opportunities, access to self-learning platform (Udemy) as well as language courses

 

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter