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E2E Support Framework OCM Lead

Roche Services & Solutions (RSS) - Budapest, Hungary

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. 

That’s what makes us Roche.

Please note that this is a 2 years fixed-term opportunity!

The Opportunity

You will join the ASPIRE program, which is deploying a digital backbone (fueled by SAP S4/HANA and solutions) to Roche. As part of the ASPIRE End-To-End Support Framework (E2E SF) team, you will ensure globally consistent IT and Business support for requests and new product releases. 

We seek a Senior Organizational Change Manager (OCM) Lead to drive oversight for all readiness and adoption activities globally as a multi-year assignment until the end of 2027.  In this role, you will be responsible for managing the OCM Hub and Wave Leads in the APAC, EMEA, and LATAM/NAM region, including onboarding and mobilization of new OCM team members, the support teams, deployment readiness for new affiliates/sites, and continuous readiness and engagement of the regional support teams during the Business as Usual (BAU) phase. You will collaborate with the E2E SF PMO and deployment teams, the ASPIRE OCM Shared Service, and other partner teams in GCX, RSS Operations, etc.

Employ structured OCM methodologies, such as Prosci, Change First, and ACMP, to guide support teams effectively through the change journey using a data-driven approach

Align vision, values, and culture by implementing targeted change initiatives, fostering sponsor commitment, ensuring leadership alignment, and engaging stakeholders

Oversee the successful delivery of E2E SF OCM activities and execution, in alignment with the OCM deployment framework and E2E SF roadmaps, including continuous improvement by updating global templates for OCM in E2E SF

Manage and prioritize work assignments for the E2E SF OCM team in accordance with the OCM approach, plan, timeline, and established guardrails

Collaborate with fellow ASPIRE OCM Leadership Team (LT) members to share knowledge and maintain consistency, continuously evolving the OCM approach and best practices

Lead the implementation of OCM plans by building an active network of change agents, working with project teams to define and align success criteria, metrics, and KPIs for data-driven change within E2E SF, and collaborating with partners such as Customer Success Management, GCX, and RSS Operations

Direct the E2E SF OCM cluster, ensuring communication, training, and change management are effectively managed to ensure smooth operations across regions

Ensure the consistent execution of critical OCM deliverables, such as Change Impact Assessments and Change Readiness Assessment surveys, across regions, and follow through with corresponding mitigation actions based on risk potential and stakeholder perspectives

Who You Are

5-7 years of experience related to OCM in ERP/SAP implementation projects or transformations in support organizations

You have a proven track record in OCM Lead roles

You are excellent at sensing organizational dynamics and trends/developments

You proactively identify opportunities to enhance relationships and partner engagements

You build rapport with internal and external partners quickly

You know how to base your tactics on data and be adopter-led in your work

A self-starter comfortable working in a fast-paced, matrix environment across global hours with outstanding verbal and written communication skills, deep knowledge of English grammar, and curiosity around life sciences, strategy, digital, innovation, agility, workforce topics

Well organized, copes well under pressure, takes ownership, proactive and goal-focused

Transparent and open, keeps others informed, takes action, and is sensitive to people’s needs

Collaborative, team-oriented with a focus on client service, ability to work successfully in ambiguous situations and navigate uncertainty

A great listener and understand others; maintain credibility in your role and for RSS

You bring a can-do attitude, work hands-on, and are committed to upholding diversity, equity, and inclusion

Offers well-researched and evidence-based ideas and opinions to accelerate the program's ambitions

In exchange we provide you with

Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. 

Excellent benefits & flexibility:  competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office days/week on average, and we provide fully remote working conditions within Hungary).  We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.

Roche is an Equal Opportunity Employer.