This position is with EAII Advisors, Evidence Action's technical partner in India.

Position Overview 

Job Title: Manager, Safe Water Operations

Employment Status: Regular Full Time

Position Location: New Delhi

About the Position

The Manager, Safe Water Operations will play a critical role in overseeing and ensuring the effective implementation of the Safe Water program across multiple states in India. Reporting directly to the Senior Manager, Safe Water Operations (SMSWO), the Manager will lead day-to-day operations, working closely with cross-functional teams and external stakeholders to ensure that the program's objectives are met with the highest quality standards. The individual will be responsible for strategic planning, operational excellence, and scaling the program in alignment with organizational goals.

This role requires a proactive leader with strong experience in process improvement, vendor management, and supply chain oversight. The Manager will focus on improving operational processes, monitoring performance metrics, and addressing potential challenges as they arise.

The Manager will oversee the deployment and maintenance of water treatment devices in multiple states, ensuring timely procurement and efficient operations across the supply chain. Regular reporting on program progress and risks to the Senior Manager is essential. Field visits to program sites will also be a critical aspect of this role, helping ensure that on-ground teams are supported and compliance with protocols is maintained.

The role demands excellent leadership, analytical, and communication skills, as the Manager will regularly collaborate with government bodies, and partners to align program activities with broader national goals. A major focus will also be on mentoring state-level teams, conducting training, and developing tools and materials to support consistent execution across all states. This role will require travel up to 50% of the time, primarily within business days, with some potential weekend engagements.

Responsibilities

●        Lead strategic planning and execution of the safe water program across multiple states, ensuring that the program aligns with overall organizational objectives.

●        Drive process improvement, excellence, and implementation by evaluating current practices, identifying areas for optimization, and ensuring the smooth execution of new processes.

●        Oversee the monitoring of program performance, ensuring that operational plans meet performance goals and that quality standards are consistently upheld.

●        Manage and coordinate state teams to ensure that deployment, installation, and maintenance of water treatment devices are effectively carried out across states.

●        Oversee procurement, supply chain management, and vendor relations, ensuring contracts are managed according to organizational policies and maintaining compliance.

●        Provide leadership in scaling program operations, ensuring efficient expansion across multiple states while maintaining a focus on quality and process adherence.

●        Regularly report to the Senior Manager Safe Water Operations (SMSWO) on progress, risks, and strategic recommendations.

●        Work closely with internal stakeholders to create and refine documentation, reports, and presentations for both internal and external use.

●        Ensure continuous monitoring and evaluation of program operations, using data-driven approaches to assess program success and areas for improvement.

●        Conduct field visits to support program teams and monitor state-level implementation, ensuring compliance with established protocols.

●        Collaborate with government bodies, external partners, and NGOs, ensuring alignment with national policies such as the Jal Jeevan Mission and other water-related government efforts.

●        Participate in Organizational events and represent the Organization in external events.

●        Development of training materials and communication strategies to support state-level teams and ensure consistency in process implementation. Impart training to state teams and teams of different contractors

●        Competency in resource planning, budgeting, productivity evaluation, and productivity management.