Responsibilities:
Ensuring ongoing customer satisfaction by recording and providing timely resolution of customer issues.
Assist customer in escalating critical service/support issues for installed/live products.
Work with appropriate internal and external stakeholders to drive escalations to closure by facilitating internal communication and ensuring internal processes are leveraged.
Be aware of customer business goals, processes and success measures to act as internal resource of information about the customer (contact information, overall customer temperature, “hot” issues, etc.).
Support to ensure shipment is made in line with internal and external customers’ requirements.
Support the team to manage installation and field tool inventory and calibration process.
Work closely with the Field teams, Service center and logistics teams.
Required Qualifications:
Associate's degree.
1 to 2 years equivalent work experience.
Prior demonstrated experience working in a Customer service role.
Demonstrated understanding of the product area as it relates to the customer segment
Demonstrated analytical thinking/problem solving ability
Ability to think clearly and quickly and empathize in high-pressure clinical situations
Tenacious and creative in handling customer issues
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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Additional InformationRelocation Assistance Provided: No