Apply Description

WHO WE ARE: Healthy Kids is not just another childcare provider. We are Inc. 5,000's fastest-growing provider of Early Learning, Before and After School, and Summer Camp Programs with over 100 locations and growing. We are a certified benefit corporation on a mission to reinvent accessible and affordable childcare for today’s families and create opportunities for our team to do what they love (and feel valued while doing it). Join our award-winning community and dive into a world of excitement, growth, and endless possibilities. Check out what it's like to work with us at healthykidsprograms.com/workwithus.

We are looking for a passionate Early Learning Family Coordinator who will play a key role in ensuring a smooth, efficient, and welcoming experience for families enrolling their children in our early childhood learning programs. This position is responsible for managing the registration process, coordinating subsidy programs, and acting as a liaison between families and external agencies such as the Department of Social Services (DSS). The ideal candidate will have excellent organizational skills, attention to detail, and a passion for helping families access quality childcare services.

Training for this position will be done in our headquarters in New Windsor, NY before transitioning to Fishkill, NY.

PAY: $19-$20 per hour

SCHEDULE: Monday-Friday 9am-5pm

JOB STATUS: Full-time, non-exempt

Key Responsibilities:

Registration Management

Oversee the complete registration process for new and returning families, ensuring all required documentation is collected and up-to-date.Communicate with families to assist with registration inquiries and provide information about program offerings.Maintain an organized, accurate, and confidential registration database for all enrolled children.Collaborate with program staff to ensure that child records and family information are current and accessible.

Subsidy Coordination:

Serve as the primary point of contact for families receiving or applying for child care subsidies (e.g., DSS, OCFS).Assist families in the completion of subsidy applications, ensuring all required documentation is submitted on time.Coordinate with local Department of Social Services and other agencies to monitor subsidy eligibility, approval, and payment status.Track and manage family subsidy cases, ensuring accurate and timely billing and fee adjustments.Provide families with guidance on subsidy requirements and deadlines, including recertification reminders and necessary follow-ups.Collaborate with the finance department to manage billing, parent share payments, and tuition adjustments for subsidy families.

Family Support:

Build positive relationships with families, providing clear communication on registration and subsidy requirements.Help resolve inquiries related to payments and program details.

Compliance & Reporting:

Ensure accurate record-keeping and compliance with regulations. Provide reports on registration andEnsure compliance with state and federal regulations regarding child care subsidies and record-keeping.Regularly audit and update records to ensure accuracy and compliance.Provide reports on registration trends, subsidy usage, and other key metrics. Requirements

EDUCATION AND EXPERIENCE:

High School diploma or the equivalentProven customer support experienceStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyStrong attention to detail and accuracyStrong data entry skillsAbility to read and communicate effectively in EnglishMust demonstrate the willingness to work in a team environment and be a team playerPossesses the ability to adjust to changing workflows and processesAbility to work with limited supervision & still be productive, timely, and accurate

PERKS:

On-Demand Pay: Why wait for payday when you can have your money when you need it?Telehealth Benefits: Stay healthy and happy with access to virtual care401(k) for eligible employees PLUS a 1% employer match: Yep, we're serious about your future too!Career Development: Level up your skills and expertise on us!Growth Opportunities: We’re growing and we need people to grow with us!AFLAC Supplemental Plans: Because we believe in going above and beyond to take care of our team.9 (nine) paid holidays1(one) paid floating holiday10 (ten) paid accruable PTO days (1 PTO day increase every year for 5 years).

Eligibility to participate in:

Medical (MVP Health Care) insurance plan after 30 days of hired dateDental (Delta Dental) insurance plan after 30 days of hired dateVision (Davis) insurance plan after 30 days of hired date

Healthy Kids is dedicated to creating a workforce that promotes and supports diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Healthy Kids Programs makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, visit: healthykidsprograms.com

Salary Description $19-20 per hour