ESSENTIAL FUNCTIONS:

Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit. Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members. Assist patients with their daily living activities and administer basic health care or treatments. Participate in therapeutic or recreational group. Oversee admitting and discharging. Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed. Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling. Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence. Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures. Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community. May provide transportation for patients as needed. Demonstrate a positive, empathetic and professional attitude towards customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

High School diploma or equivalent required. Associate's or Bachelor's degree in human service field from an accredited college or university preferred. Two or more years’ experience with behavioral health in a patient support role required. One or more years’ experience as a lead or previous supervisory experience required