The Team:

The Hermes.com team oversees all content and aspects of the eCommerce business while supporting omnichannel services, operational tasks and responsibilities, and reporting needs. 

The Opportunity:

As the eCommerce Coordinator – Order Review, Payments and Fraud, you will support the team in all operational tasks including order review, payments, fraud and abuse monitoring and reporting, claims, and additional eCommerce operations tasks that require efficient time management skills to meet business needs and deadlines. In partnership with your manager, you will support and complete reports to propose areas of improvement and process evolutions related to order review and payments and fraud. You will work on operational responsibilities related to client services and help to elevate the overall client experience and partner with your manager and the Client Relations Training & Development team leaders to assist with training initiatives.

About the Role: 

Support eCommerce Client Relations team with order review, fraud monitoring, claims, returns, and additional tracking needs Assist with reporting needs and teamwide communication of analysis Respond to chargebacks with attention to detail while adhering to strict deadlines In partnership with Manager, report order cancellations and fraud Specialize in gathering data and drawing compelling conclusions from it Showcase and implement product knowledge, while conveying the Hermès style, values, and vision  Maintain confidentiality and company policies for data protection and security Adhere to all Hermès policy & procedures relative to role and responsibilities Uphold high client expectations in every interaction Additional responsibilities may arise due to the needs of our business quickly evolving and shifting 

Supervisory Responsibility: 

NO

Budget Responsibility: 

NO 

Decision Making Responsibility: 

YES – customer experience and follow-ups

About You: 

Some weekend hours required 1-2 years of experience in a similar role or experience working with clients Strong ability to exercise appropriate judgment High level of attention to detail Proven excellence in communication skills (verbal and written) and ability to multitask Established knowledge of Microsoft Excel and Word Knowledge of French is helpful.

The hourly range for this position is $28.64 - $33.85. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.