**Staples is business to business. You are what binds us together.** We’re searching for you: fresh talent with new ideas, innovation, passion, and drive to bring to Staples. We have student and graduate opportunities where you’ll help the Staples, Inc. organization be more successful and productive while building a purposeful career. Whether you are looking for a summer internship, co-op, or an entry-level role, we’ll help you develop the technical and soft skills you need to thrive in the future. **_This position is a part of a hybrid work model, 4 days in the office and 1 day remote, based out of the Quill Corporate facility in Lincolnshire, IL. _** **Target Start Date:** June 2, 2025 - August 15, 2025 (11-week program) **Intern Pay Rate** : $29 per hour **What you bring to the table:** + Collaborative – able to build partnerships and work collaboratively with others to meet shared objectives + Customer Focused – able to identify and understand internal or external customer needs and interests and deliver customer-centric solutions + Inclusive – dedicated to fostering an inclusive environment consisting of diverse individuals from varying backgrounds and cultures + Innovative – develop new insights; question conventional approaches; encourage new ideas; design and implement new solutions + Self-Developer – actively seeks new ways to grow and be challenged using both formal and informal development channels **What you’ll be doing:** **Voice of the Customer Strategy:** + Support the development and implementation of a Voice of the Customer (VoC) strategy + Assist in collecting and analyzing customer feedback through surveys, reviews, and direct interactions to identify pain points and opportunities + Work closely with cross-functional teams to develop and implement actionable insights based on customer data + Develop reports and dashboards to track customer sentiment, satisfaction, and user experience trends over time **Reporting and Analytics:** + Support the creation and maintenance of key performance indicators (KPIs) related to customer experience + Assist in analyzing customer data to identify behavior patterns, preferences, and areas for optimization + Ensure that the team has the right tools and processes to continuously track and report on customer satisfaction and experience **Process Improvement & Strategy:** + Help streamline the processes used to collect and act on customer feedback + Collaborate with teams to identify and implement process improvements that address customer pain points and improve overall user experience + Participate in strategy sessions aimed at improving the overall customer journey on the website **Competitor Analysis:** + Conduct detailed competitor analysis to identify best practices and trends within key customer journeys + Analyze competitor offerings, identify gaps, and suggest ways to improve the eCommerce experience on our website + Assist in benchmarking our user experience against industry standards to ensure we remain competitive **Cross-functional Collaboration:** + Work closely with marketing, product, design, and development teams to ensure customer feedback is effectively incorporated into the website experience. + Participate in regular team meetings to report on customer insights and project progress. **What’s needed - Basic Qualifications:** + Pursuing a master’s degree in Business and Product Management, enrolled as a full-time student carrying a minimum of 12 college credits + Must be a rising senior, graduating in May 2026 + Detail-oriented with a focus on solving customer problems + Self-starter with a proactive attitude and eagerness to learn + Strong problem-solving skills and a passion for delivering excellent customer experiences + Ability to manage multiple tasks and deadlines effectively + Strong Microsoft Office skills including Excel and PowerPoint **What’s needed - Preferred Qualifications:** + Detail-oriented with a focus on solving customer problems + Self-starter with a proactive attitude and eagerness to learn + Strong problem-solving skills and a passion for delivering excellent customer experiences + Ability to manage multiple tasks and deadlines effectively Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.