Albertsons-Safeway's Northern California Division has a field management opening for an eCommerce Operations Manager. This role directly supports 20 retail stores in the San Francisco area (District 3), including stores in San Francisco and San Mateo counties.

The eCommerce Operations Manager is responsible for driving operational metrics for our eCommerce business including Home Delivery, Drive Up & Go and other innovative channels to service our customers in their area of responsibility.  

The grocery industry is undergoing dramatic changes driven by customer behavior across the entire lifecycle. Consumers are increasingly discovering new products on social or other digital platforms, shopping for deals on various apps, and increasingly purchasing through E-Commerce or other subscription services. Albertsons Companies has had a legacy of innovation in the grocery eCommerce business for over 15 years. Given the pace of changes in the industry, we are making significant investments in enhancing our digital capabilities.

Responsibilities

Achieve P&L results and operational metric goals in stores across assigned operating area. Lead Drivers and Home Shopping Department Managers in day-to-day operations to achieve their key metrics of on time tilling, on time delivery, picks per hour and out of stocks including delivery via third party logistics partners. Lead the field teams through expansion, business and environment changes as needed. Review eCommerce goals, metrics and performance with store leadership on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth. Work with Division Director of Ecommerce on launching innovative strategies and programs for ecommerce. Set and maintain high standards of quality, productivity, efficiency and service for our rapidly expanding business. Drive a culture of exceptional customer service within the frontline eCommerce staff. Ensure operational compliance with ecommerce policies and procedures. Manage, interview, hire and schedule a team of 50+ employees. Inspire and motivate field staff by providing on-going recognition, coaching and mentoring.

Salary range is $92,000 to $120,000 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.

Qualifications and Experience

Education and Experience

Bachelor's degree in related field or commensurate experience. 5+ years of previous retail operations/logistics/supply chain experience, including managing third party providers, preferably in ecommerce. Experience working across leadership levels and cross-functional partners. Experience in reading and understanding data and translating it to actionable items.

Characteristics and Leadership

Passionate about customer. Continuously seek opportunities to improve operational excellence. Strong business acumen and ability to analyze business trends and results, and to resolve complex situations. Strong ability to lead motivate, inspire, train and coach teams to a common goal of customer service. Extremely organized, with strong time management skills and ability to multi-task. Quick learner with strong problem solving skills and a natural talent for process improvement. Strong communicator and active listener who comes with an open-mind and is able to effectively incorporate store partners in key decisions Effective relationship-building skills, ability to cultivate strong partnerships across division partners

Why You Will Choose Us
Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!

We also provide a variety of benefits, including:

Diverse & Inclusive Work Culture Competitive Wages Bonus Eligible, where applicable Flexible work schedules Associate discounts Leaders invested in your training, career growth & development Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!) Vacation / Paid Time Off

Our Values
We put people first.
We are customer driven.
We value different perspectives.
We raise the bar.
We act as owners.
We are one team.
We build belonging.
We are committed to a healthy future.

About Us
Albertsons-Safeway's Northern California Division office is located in Pleasanton, CA. Albertsons Companies is committed to bringing people together around the joys of food and to inspire well-being by transforming the grocery and pharmacy-health experience for our customers. Each day, we work to earn customers for life.

Albertsons Companies is a leading food and drug retailer in the United States. The Company operated 2,271 retail stores with 1,722 pharmacies, 401 associated fuel centers, 22 dedicated distribution centers and 19 manufacturing facilities. The Company operates stores across 34 states and the District of Columbia with 24 banners including Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets and Balducci's Food Lovers Market. The Company is committed to helping people across the country live better lives by making a meaningful difference, neighborhood by neighborhood. In 2022, along with the Albertsons Companies Foundation, the Company contributed more than $200 million in food and financial support, including more than $40 million through our Nourishing Neighbors Program to ensure those living in our communities and those impacted by disasters have enough to eat.

Albertsons Companies is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, prior or on any other basis prohibited by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.