The eCommerce Operations Specialist (EOS) with Paciolan is responsible for the strategy and management of our clients’ eCommerce sites (PAC Live). The EOS will have a dedicated list of clients for which they will advise on areas of improvement for their eCommerce operations through analytics and industry best practices to maximize software functionality and features. The EOS will work closely with the Client Partner team to ensure that transactional revenue goals are aligned with the company’s goals and met. The EOS will manage high demand on-sale processes with the Site Reliability team to ensure excellent consumer buying experience and maximize revenue. The EOS will also work closely with the Product Management Team to communicate and identify outstanding product needs.
The role will be based in Irvine, CA or Exton, PA. and will have a Hybrid work schedule; 3 days in the office, 2 days remote.
Responsibilities:
Manage standard PAC Live requests from clients and collaborate with internal teams to implement those requests
Consult with the client and offer recommendations on how to offer tickets/donations on PAC Live to ensure optimal consumer experience and to maximize revenue
Collaborate with the Client Partner team to maintain client satisfaction and to ensure transactional revenue goals are met
Coordinate implementation and testing of PAC Live configurations
Identify eCommerce operational improvements through Google Analytics data and industry best practices
Create and manage a project plan to implement improvements with the client
Provide follow-up analysis and data to ensure the improvements have had a positive impact on user experience and conversion rates
Identify product improvements and advise the Product Management team on business requirements
Participate in cross-departmental meetings to discuss enhancement requests
Stay abreast of industry trends and competitor functionality
Participate in Go-to-Market teams to ensure a smooth roll-out of new products/features
Create new processes to increase efficiency for the EOS team
Identify areas of improvement for the team and its responsibilities
Design and implement new processes for PAC Live features and client business practices
Train, mentor, and collaborate with the rest of the EOS team members, particularly new members of the team
Plan, and participate in, training for newly hired team members
Offer suggestions and best practices to the rest of the team to help with complicated requests
Share new features and processes with the rest of the EOS team
Participate in monitoring of on-sales as part of the On-sale Monitoring team to ensure successful consumer experience and to maximize revenue
Consult with the client and the Client Partner to offer recommendations/best practices for on-sale preparation
Collaborate with all internal teams involved in the On-sale Monitoring process to identify a support plan including level of monitoring, necessary support staff, and additional technical requirements/resources
Compile sales data from other markets, previous similar on-sales and details from the client to evaluate expected sales numbers
Provide sales and status updates to management, promoters, and clients
Knowledge and Skills:
Excellent written and verbal communication skills
Ability to work as part of a team
Ability to multitask in a fast-paced environment and prioritize tasks accordingly
Strong organizational skills
Education and Training:
Required:
A business or computer undergraduate degree from an accredited college/university
At least 5 years of experience on the Paciolan software platform
Preferred:
Experience in Account/Client Management
Experience with eCommerce practices and trends
Experience utilizing Salesforce
Intermediate to expert level knowledge of the Microsoft Office Suite and the Adobe Creative Suite
The approximate base pay range for this position is $68,640 to $75,000 per annum. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.