**Job Opportunity: eCommerce Solutions Consultant** **Location:** **Remote** (must live within 100 miles of Glenview, IL) **Pay:** $35-40/hr. **Hours:** 8 AM - 5 PM Central Time **Job Summary:** Adecco USA is seeking an eCommerce Solutions Consultant to provide technical support for a range of digital applications and eCommerce storefronts. You’ll be responsible for user onboarding, account management, and process improvement. Collaborating with both internal and external customers, you'll ensure business needs are met and deliver top-tier customer satisfaction. This role also involves conducting solution demonstrations, providing training, and offering backup support for team members. **Key Responsibilities:** + Support a selection of digital applications, including ERP software for eCommerce businesses. + Lead user onboarding, manage accounts, and troubleshoot technical issues. + Deliver product demos and training, and update training documents. + Monitor and resolve customer support issues in a timely manner. + Help identify process bottlenecks and collaborate with management to improve workflows. + Provide ongoing support through phone, email, and chat. + Manage small projects, including planning, research, and task implementation. **Requirements:** + Experience in Help Desk, Customer Care, or similar roles. + Familiarity with the eCommerce industry is a plus. + Strong communication, problem-solving, and multitasking skills. + Proficiency with help desk software and remote support tools. + Ability to diagnose and resolve technical issues quickly. + Self-starter with strong attention to detail. + Familiarity with support tools such as JIRA, Confluence, ServiceNow, Power BI, and Access Database. **Why Work for Adecco?** + **Weekly Pay** : Get paid on time, every time. + **401(k) Plan** : Plan for your future with our retirement benefits. + **Comprehensive Benefits** : Enjoy excellent medical, dental, and vision coverage. + **Skills Training** : Access career development and training to grow your expertise. + **Work-Life Balance** : Flexible remote work options to help balance personal and professional life. **Important:** This **eCommerce Solutions Consultant** position is being recruited for by Adecco’s local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume. **Why Choose Adecco?** Adecco connects over 700,000 associates with clients in more than 70 countries. Whether you’re looking for contract or direct hire positions, we provide a robust benefits package and a supportive work environment. **Pay Details:** $35.00 to $40.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance