Requisition Number: 97323
Position Overview
The eCommerce Specialist is responsible for the main areas of eCommerce. This role will provide top-notch level customer service and support through communication channels like, email, chat, and phone. The primary channel will be email, so written communication skills should be strong. Understand the basic features/functions of Insight’s eCommerce solutions in order to troubleshoot challenges and setup/update customized solutions. Work within a team environment to understand ongoing challenges and identify patterns and system improvements needed to enhance solutions
What you’ll do at Insight
Understand website functionality directly and integration points to other systems Directly contribute and be accountable to team goals and deliverables Self-starter who is motivated to learn, grow and expand knowledge in system integrations Understanding and willingness to create and maintain customized client websites through management tools The ability to seek and document site issues and identify opportunities for optimization when troubleshooting system solutions Lead discussions specific to eCommerce capabilities, benefits and solutions
What you’ll need to join Insight
High school diploma or general education degree (GED) is required and 2 years of experience in specialty or related field. Bachelor's degree (B. A.) from four-year college or university; or one year related experience and/or training; or equivalent combination of education and experience preferred. Strong writing and communication skills Ability to effectively present information and respond to questions from groups of managers, customers and other teammates Excellent time-management and organization skills, with attention to detail Ability to read, analyze and interpret general business requirements, technical procedures and system to system process flows/integrations Ability to write reports and/or business requirements HTML experience a plus Strong understanding of technology industry, customer base and key industry triggers for scale, demand gen and customer engagement.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
Founded in 1988 in Tempe, Arizona 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe $8.3 billion in revenue in 2020 Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.