We seek a highly skilled economist to measure and understand how each Customer Service activity impacts customers. Your analysis will assist teams across Amazon to prioritize defect elimination efforts and optimize how we respond to customer contacts. You will partner closely with our product, program, and tech teams to deliver your findings to users via systems and dashboards that guide Customer Service planning and policies.

Key job responsibilities
*Develop Causal, Economic, and Machine Learning models at scale.
* Engage in economic analysis, raise the bar for research.
* Inform strategic discussions with senior leaders across the company to guide policies.

A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
The Worldwide defect elimination team's mission is to understand and resolve all issues impacting customers at scale. The Economics team is a force multiplier within this group, helping to understand the impact of these issues, changes to our policies, and optimizing the customer experience.