Description We seek a highly skilled economist to measure and understand how each Customer Service activity impacts customers. Your analysis will assist teams across Amazon to prioritize defect elimination efforts and optimize how we respond to customer contacts. You will partner closely with our product, program, and tech teams to deliver your findings to users via systems and dashboards that guide Customer Service planning and policies. Key job responsibilities *Develop Causal, Economic, and Machine Learning models at scale. * Engage in economic analysis, raise the bar for research. * Inform strategic discussions with senior leaders across the company to guide policies. A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team The Worldwide defect elimination team's mission is to understand and resolve all issues impacting customers at scale. The Economics team is a force multiplier within this group, helping to understand the impact of these issues, changes to our policies, and optimizing the customer experience. Basic Qualifications -PhD in economics or equivalent -Experience in econometrics, economic theory, and quantitative methods Preferred Qualifications -Ability to handle multiple competing priorities in a fast-paced environment -Excellent written and verbal communication skills -Experience Developing Causal Models -Industry, consulting, government, or academic research experience -Knowledge of at least one statistical software package such as R, Stata, Matlab, SAS -Experience with handling of large datasets Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.