At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Ensure timely installation and restoration of client circuits (EG/SG) within established Service Level Agreements (SLAs). Collaborate with internal support teams and external vendors/contractors to deliver efficient customer service.

Responsible for 24/7 incident and event management for last-mile network infrastructure. Key duties include:

Rapid Response & Restoration: Promptly addressing incidents/outages, ensuring timely restoration within SLAs for facilities and customer equipment (CPE).Operational Readiness: Maintaining readiness for B2B operations, wireless mobilization, work at heights, and disaster response.Resource Dispatch: Immediately dispatching resources for restoration to minimize customer impact.Troubleshooting & Resolution: Identifying and resolving faults, coordinating testing, and closing tickets.Preventative Maintenance: Recommending preventative maintenance solutions.Mentorship: Guiding and mentoring engineers on escalated issues.Premium Client Support: Ensuring service quality for premium clients through circuit familiarization, audits, and hardening recommendations.Vendor Management: Dispatching and overseeing vendor partners for last-mile support, ensuring SLA adherence.Cable Plan Compliance: Ensuring compliance with cable plan review and approval processes.Stakeholder Collaboration: Working with LGUs, building administrators, TowerCos, and customers for permits and access.Safety Compliance: Ensuring team members comply with safety training and medical requirements.Coordination with other teams: Collaborating with OPS/ANM for vendor rigger support for work at heights.Customer Collaboration: Working with customers and their vendors for testing and circuit isolation.

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.