Knowledge for the world of tomorrow.
With Siemens Xcelerator, our open digital business platform, we help our customers navigate their full potential and digital transformation opportunities.We develop global initiatives to accelerate the businesses of thousands of customers and create a better world by using technology in a purposeful way.This is the place to be at Siemens where strategic decision are made and the future of Siemens and our customers and partners is shaped! 
We are seeking for a value driven and customer centric Success Manager (f/m/d) to build trustful relationships with our Siemens Xcelerator Marketplace Sellers.In this pilot role you will be responsible for relationship management with our sellers on the Siemens Xcelerator Marketplace. You will ensure seller satisfaction and drive growth by helping sellers with their listing, positioning and selling via the platform. You will be using data, market trends and sellers feedback to improve the benefits and rewards we are providing to our Marketplace Sellers. Our goal is to enhance the platform experience resulting in retention, loyalty and business outcomes. 

Your Key Responsibilities:

Seller AcquistionAnalyze new seller candidates and their portfolioMatch sellers value prop and technology to Siemens vertical portfolio and digital portfolioScouting for new Marketplace Sellers and innovative solutions and co-creationEcosystem and Seller CommunicationBuild and nurture relationships with key stakeholders across various industriesCollaborate with cross-functional teams to ensure smooth seller onboarding, integration and successSeller Advocacy & Success ManagementServe as the primary point of contact for assigned sellers, maintaining and growing relationships through regular communicationEngage with key stakeholders to analyze the value they’re getting from our platform and identify new opportunitiesAnalyze seller’s performance on the marketplace and allocate seller benefits and marketplace rewards based on fulfilled requirementsJointly with other departments, oversee targeted campaigns to drive ecosystem expansion in priority segmentsData Insights and Performance MetricsTrack key performance indicators (KPIs) such as customer retention rates, customer satisfaction scores (NPS), and revenue growth to ensure platform successManage Marketplace Seller`s feedback and consolidate for new platform requirements and product management 
What you need to make real what matters.
Bachelor’s degree in Business, Marketing, or related fieldSeveral years of experience in customer success, account management, or a related fieldData-driven mindset with experience using insights to drive success metricsExcellent communication and interpersonal skills, with the ability to manage multiple customers/partnersProblem-solving skills and a proactive approach to customer/partner needsAbility to work cross-functionally with internal teams (Sales, Product Management, MarketingExperience with marketplaces, digital platforms, SaaS and Software business models is a plusUnderstanding of Siemens portfolio and ability to map to our external seller portfolio, defining joint value propositions 
Your Personal Attributes:
Strategic thinking and ability to develop long-term success storiesCommunication skills to influence and collaborate across multiple departmentsAdaptability and agility in responding to market changes and new opportunitiesCustomer-centric mindset with a focus on creating value for all ecosystem participantsEntrepreneurial spirit and innovative approach to problem-solving
What we offer. 
2 to 3 days of mobile working per week as a global standardAttractive remuneration packageDevelopment opportunities for both personal and professional growth Find more benefits here

Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences. 

Make your mark in our exciting world at Siemens.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
www.siemens.com/careers - if you would like to find out more about jobs & careers at Siemens.
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