ECPMO Monitoring & Reporting Lead ECPMO Program Monitoring & Reporting Lead is responsible for leveraging data analytics to oversee, analyze, and optimize change management programs relating to the performance of the Target Operating Model within the ECPMO. This role will be responsible for setting up and owning data analysis and reporting, predictive and prescriptive analytics, and monitoring change performance. This data will come from multiple tools and processes and include both manual and automated data sources. All data collected will be aggregated, turned into insights, and shared with executives across the enterprise for process improvement opportunities/recommendations. Recommendations and process improvement opportunities will be tracked to ensure optimal performance. In addition, these insights will inform the creation of OKRs. In addition, this role will create quality and productivity activities to ensure the Target Operating Model effectively meets business objectives and enhance the productivity and quality of outputs to bridge the gap between theoretical change management strategies and practical application. Position Responsibilities: Program Analytics * Partner with internal ECPMO stakeholders to gather reporting requirements as well as establish a routine for receiving reporting. * Collect, analyze, and interpret data from various change management activities to assess their performance against key performance indicators (KPIs). * Develop and maintain dashboards, scorecards, and reports that provide insights into the effectiveness of change programs. * Use predictive models to forecast outcomes of change initiatives, helping to anticipate risks or opportunities. * Support analysis of key data points to monitor the overall health of the program efforts, customer incidents and other metrics as it related to monitor and control activities relating to reporting. * Support program adoption and continuous improvement activities * Provide data-driven insights to senior leadership to support strategic decision-making regarding change management. * Ensure that changes introduced do not compromise the quality of the product or service. This includes monitoring the implementation of changes to maintain or improve productivity metrics. * Identify inefficiencies in current processes and works on strategies to improve them. This involves analyzing workflows, suggesting modifications, and overseeing the implementation of these improvements within the change management framework. * Define, track, and report on key performance indicators (KPIs) related to quality and productivity before, during, and after changes are implemented. This helps in measuring the impact of changes and in making data-driven decisions. * Act as a liaison between different departments or stakeholders to ensure everyone understands the implications of changes on productivity and quality. This includes regular updates, feedback loops, and problem-solving sessions. Monitoring and Continuous Improvement * Track the progress of change programs in real-time, identifying deviations from plans early. * Monitor adoption rates, employee engagement, and other critical metrics to gauge the success of change efforts. * Lead initiatives to refine change management processes based on analytics insights. * Develop or enhance frameworks for measuring the impact of change on organizational performance. * Advocate for and implement a culture of continuous improvement where feedback is actively sought, and processes are regularly reviewed for potential enhancements. ECPMO Support, Partnership and Collaboration * Partner with the ECPMO and other partners to ensure the process the feedback loop and continuous improvement programs are performing as expected. * Support and foster a common understanding and vision for the change among all partners to ensure alignment. * Support and equip all involved with the necessary skills for managing and adapting to change where possible through feedback and continuous improvement. * Support and may lead periodic reviews with partners to evaluate the effectiveness of the change management process and make necessary adjustments. * Facilitate feedback from those affected by the changes to understand the real-world impact and to refine change management processes. * Communicate complex analytical results in an understandable manner to stakeholders at all levels. * Facilitate discussions around data-driven insights to guide program adjustments or policy changes. * Other duties as assigned Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled