Reporting to the Senior Vice President of Community Health & Social Health, the Executive Director drives operational excellence and integration to support communities, members, and patients in need. This role oversees the optimization of operational processes, financial forecasting, and tracking systems to ensure efficient and equitable delivery of community & social health operations and charity care. The Executive Director ensures Community Health and Social Health (CH/SH) resources are effectively deployed to amplify and scale value for communities and members. The role manages CH/SH strategies and programs by designing team structures, systems, budgets, and shared services. Leading the national Charity Care team, including Medical Financial Assistance and Charitable Coverage programs, this position ensures effective management and continuous improvement. The Executive Director designs and executes systems and services to enhance efficiency and alignment across national and regional teams. This role fosters a mission-aligned workplace and leads key operational teams, including Finance, Business Systems, Planning, Regulatory Reporting, and Charity Care programs
Essential Responsibilities:Directs planning and prioritization of the CH & SH budget aligned to overall CH/SH vision, strategy, and goals. Directs planning and prioritization of the Charity Care programs, inclusive of Medicaid Financial Assistance and Charitable Health Coverage ensuring alignment with regulatory requirements and the organization-s strategic goals.Accountable for the CH/SH financial forecasting tools and processes to ensure budget alignment with organizational priorities.Accountable for the CH/SH regulatory oversight tools and processes to ensure alignment with 501c3 community benefit state and federal requirements for both health plan and hospital.Partners with Community Health/Social Health leaders across the enterprise and other key KP stakeholders to set and execute the CH/SH strategy, priorities, and common initiatives as an active member of the leadership teamWorks closely with Regional VPs, VP HP Care Coordination, Program Area leaders (i.e. Housing for Health, Food Is Medicine, Thriving Schools, etc), Social Health Practice Leaders (i.e. Thrive Local, Social Health Member Initiatives, etc) and National CH/SH VPs to accelerate execution and achieve outcomes while ensuring operational excellenceIntegrates Community & Social Health strategy, goals, and planning into market and system-wide planning, ensuring appropriate shared accountability with all key stakeholders across regionsAccountable for partnering with Information Technology and Data Management teams to ensure appropriate function wide tools and resources are in placeEnsures system-wide strategic alignment and operational excellence community benefit administration, reporting, and complianceIdentify and implement process improvements for operational efficiency and complianceEnsures regional Community Health plans and objectives are aligned to the KP system-wide CH/SH strategy Establishes planning and prioritization of the CH local priorities aligned to overall CH vision, strategy, and goals Establishes and manages Community Health Shared Services that provide support across the system-wide Community Health organization, including:FinanceOperational Execution and ImplementationProject PlanningTalent Management & Culture Continuous improvement Collaborate with internal teams to align charity care delivery with broader Community Health and Social Health strategies.Optimize existing systems for better tracking of members served by CH/SH programs, with direct accountability for Charity Care tracking.Ensure adherence to all regulatory and compliance requirements related to community and social health. Basic Qualifications:
Experience
Minimum ten (10) years of progressive leadership experience
Minimum five (5) years of experience in applying complex legal and regulatory principles in the areas of business; including contracts, reporting, grants, etc.
Education
Bachelor’s degree in Health Administration, Business Administration or Management or similar field required.
License, Certification, Registration
N/A
Additional Requirements:
Clear and effective written and verbal communication skills.
Able to clearly and quickly communicate complex subjects and issues to a broad range of audiences and to tailor communications and presentations to meet the audience needs.
Comfort working in a highly complex organizational setting with a wide range of needs and interests of stakeholders.
Preferred Qualifications:
Master’s degree in Health Administration, business administration, management or similar field preferred