At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. ED Scheduler This role will focus on scheduling patients seen in the emergency departments for follow up care. This role will be provided information from the clinical leaders to aid the coordination for a scheduled follow up care in medical group practices. The associate will utilize EPIC and designed protocols to assist with scheduling or facilitating a referral ticket process that allows patients to schedule. This role will work closely with emergency department leaders in assisting with the follow up portion of patient discharge procedures. This role will need to maintain strong communication skills, EPIC workflow competency, and knowledge of clinically integrated care network. This role will also encompass responsibilities for running requested data reports and distribute statistical data for the department. Leadership Skills: Has primary responsibility for scheduling & communication. Is the point person for scheduling patients in accordance to discharge plan. Possesses discretion with needs to consult higher administration regarding problems and or issues. Technical/Clinical Skills: Maintains patient confidentiality and proficient on a computer. Maintains an atmosphere of professionalism. Maintains schedule related to scheduling policy. Utilizes troubleshooting skills to resolve patient scheduling issues/conflicts. Technical/Clinical Skills: Maintains patient confidentiality and proficient on a computer. Maintains an atmosphere of professionalism. Maintains schedule related to scheduling policy. Utilizes troubleshooting skills to resolve patient scheduling issues/conflicts. Teamwork and Communications: Under the direction of the Director/designee, acts as the central figure for routine and emergency case information inter and intra departmentally. Establishes and maintains effective interpersonal relationships. Assists with orientation of new employees and performs other duties deemed necessary by management. Professional/Educational: Attends educational and other required programs, maintains personal grooming and attire consistent with policy and maintains job specific competencies. Performance Improvement: Actively participates in individual and unit/facility performance improvement. **This position works Monday through Friday, 12:00 pm to 8:30 pm.** Required Education: High School graduate. Required Skills: Epic proficiency. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com