Job Title: ESP Education Architect

About Blue Yonder: Blue Yonder is a leading provider of digital supply chain solutions, leveraging artificial intelligence and machine learning to empower businesses to predict and meet consumer demand efficiently. Our innovative cloud-based platform enhances inventory, labor, and logistics operations, improving efficiency, sustainability, and profitability. Committed to innovation and customer success, Blue Yonder transforms supply chain challenges into competitive advantages.

Responsibilities

Prepare and deliver training courses to customers, partners, and internal associates both on-site and remotely.

Present complex ideas and processes in a way that makes it easy for the user to understand and foster a relationship as a trusted advisor.

Identify and drive training opportunities, working with our customers and internal teams to advise on best training approach for customers.

Seek out opportunities to learn new products and keep up to date with new functionality updates.

Share knowledge and best practices with peers and wider team.

Build strong relationships with internal stakeholders.

Work with relevant Blue Yonder teams to ensure seamless and on-time training delivery.

Oversees and manages certain aspects of training projects.

Provide Industry and Solution expertise in the design and delivery strategies for custom-built training.

Use appropriate presentation styles and classroom technologies to effectively educate an audience.

Train team members on new / innovative ways of delivery, planning, and working.

Manage Customer Training and Evaluation surveys and customer feedback.

Work with the Global Enablement team to support content and virtual environment development.

Lead learning opportunities within your respective solutions as well as new solutions.

Flexible availability to best support customer and business needs as appropriate.

Have an understanding of Adult Learning Theories and employ techniques that provide a positive learning experience.

Identify and drive training delivery improvements.

Proactively manage relationships between customers and Blue Yonder.

Complete required administrative processes in a timely manner.

Identify training opportunities and promote offerings via SIG (Special Interest Groups) and social media platforms.

Keep expenses within travel guidelines and cost-effective for the customer.

Responsible to achieve individual and department KPIs.

Drive conversations on internal and product announcements with respective product manager.

Be involved in creating training content and environment.

Complete the Blue Yonder instructor certification program.

Preferred Qualifications / Skills

Associate’s Degree or equivalent, Bachelor’s Degree preferred.

3-5 years Training delivery experience or industry related experience.

Basic knowledge of training content development and classroom delivery / management tools.

Excellent verbal and written communication skills.

Strong time management and organisational skills.

Ability to work independently and collaborate virtually within a global team.

Continuous self-improvement

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.