Salary Range: $74,618-$107,264/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Job Summary:
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Manager, Trans Care BC, the Education Facilitator, is responsible for facilitating the education and cultural competency training for the PHSA Trans Care BC program, the five regional health authorities and provincial ministries through the application of adult learning principles and experience working with trans and gender diverse peoples. The Facilitator works collaboratively with the PHSA Trans Care BC program, including other facilitators to ensure services meet the needs for trans and gender diverse peoples, their families, peers, local community members, health care providers and the broader community as well as inclusion of indigenous people and those living in rural and remote areas of BC.
Duties/Accountabilities:
• Provides key facilitation and leadership in the development and delivery of PHSA Trans Care BC education and training materials by supporting and shaping the ongoing development and implementation of the program.
• Identifies potential crisis responses, assesses situation, and manages conflict within an emotionally charged and complex culturally sensitive learning dynamics utilizing highly specialized skills and knowledge.
• Works collaboratively within a team of facilitators in providing unique specialized trainings to health authorities to develop individual competencies and promote positive partnerships.
• Works in collaboration with trans and gender diverse community partners, health care and social service providers, internal management, Agency Learning and Development Teams, and OD Online Specialists to accomplish training needs analyses, curriculum design, and to develop and analyze non-clinical and clinical online training programs.
• Provides coaching and mentoring to participants. Guides and supports each participant through dynamic and interactive learning models. Calls participants to provide one to one assistance related to technical and or other issues with the program such as start dates, conference calls, and nudges the participants through the training when needed.
• Chairs and facilitates teleconferences with regard to the training program and provides direct group facilitation services when requested by the Manager, Trans Care BC.
Qualifications:
A level of education, training and experience equivalent to a Master’s degree in Adult Learning or a related discipline or equivalent combination of education, training and experience plus three (3) years of recent related experience in the coaching, mentoring, training and provision of facilitation of trans and gender diverse cultural safety curriculum and training, including experience interacting with trans and gender diverse communities as well as government agencies and ministries. Previous experience in consulting and delivery of specialized educational programs.
Must have a valid driver’s license. Personal vehicle required as travel within the geographic area is required. Ability to work evenings and/or weekends.
Exceptional team facilitation skills and a demonstrated ability to lead a team to achieve goals and objectives. Excellent communication and change management skills including the ability to train, facilitate, influence and persuade others. Demonstrated ability to teach, coach and mentor all levels of health care providers. Strong analysis and problem solving abilities required. Internal consulting role requires leadership, facilitation and problem solving and team skills, generally in the context of team challenges and conflict. Excellent organizational skills including the ability to prioritize workload to meet deadlines. Highly developed analytical and critical thinking skills. Demonstrated analytical and problem solving skills. Ability to deal effectively with all levels of staff. Requires skills to engage within divergent perspectives including trans and gender diverse, LGBT2Q+, indigenous, non-indigenous and immigrant populations. These skills include ability to engage with diversity of learning styles, education levels and motivational issues around challenging areas. Demonstrated ability to operate and update unique program training software, including graphical space layout, presentation, and on-line learning language and communication techniques. Ability to produce spreadsheet reports. Self-directed and motivated, with demonstrated ownership over assigned responsibilities. Be adaptable and flexible to meet changing priorities and resource constraints.