The Education Services Delivery Representative is responsible for assisting in the arrangement of virtual and onsite training courses and certification exams globally. Representatives need to cooperate and work closely with other departments to organize these training events. The role also involves addressing any problems that customers might face during the organization or participation in the training courses. Representatives need to address customers’ needs with accuracy and efficiency, ensuring a good customer experience.

We are looking for a customer-oriented service representative with excellent verbal and written communication skills in English. An additional language will be an advantage but is not mandatory.

In this Role, Your Responsibilities Will Be:

The duties and responsibilities of this position include, but are not limited to:

Cooperate with other departments to arrange virtual and in-person training courses   Communicate with internal and external customers (mainly in English)   Use different databases (Oracle EBIZ, Microsoft 365, SFDC, APEX, etc.) to manage Education Services training courses and training entitlements   Own Education Services event creation globally   Handle event registrations with training entitlements   Manage rosters and communicate with the instructor team   Send timely and accurate email communications to customers and instructors   Organize the shipping of equipment   Maintain course manual stock   Create and share course completion certificates   Implement process changes, actively participate in CI activities   Create event reports upon request  
    Who You Are: You have strong attention to detail. You attentively listen to others.    

For this Role, You will Need:

Advanced English skills (verbal and written)   Strong organizational and problem-solving skills   High level multi-tasking, prioritization, and time management abilities   Exceptional interpersonal skills with a friendly and professional demeanor     
    Preferred Qualifications that Set You Apart:   Ability to represent the needs of the business   Strong Communication skills (verbal and written)   Desire for Continuous Improvement   Comprehend Team Goals (Team Focus)   Continuous Improvement resulting in an efficient operation of event logistics (Driving for Results)   Second foreign language knowledge is an advantage.     Our Offer To You:   International working area, good Team spirit Flexible working hours and home office opportunity Opportunities to maintain health (use of corporate gym, weekly fruit day, farmers market, medical screening - when we are working on site) Cafeteria including multiple selectable options Supportive atmosphere, team buildings and other company events Discounts (e.g.: gyms, book stores, restaurants) Yearly Appreciation week, including fun, educational and health-related programs At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement. 

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson . 

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us. 

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees. 

Make this great opportunity yours!