Become an integral part of creating an exceptional customer learning experience by joining NI Education Services organization as a **Learning Experience Platform (LXP) Administrator** . The **LXP Administrator** plays a critical role in delivering an impactful learning experience for up to 30,000 annual active learners. This person will work with many organizations within NI including Education Services, Digital Services & Support, and IT to define and maintain the LXP implementation, ensuring continual progress towards Education Services business strategy goals. The ideal candidate will have strong knowledge of web-based SaaS technologies and experience with web development concepts. The candidate will be expected to stay up to date on the learning platform products and releases. As a member of the Education Services team, this person will also have the opportunity to cross train on additional technologies to support broader team projects. The **LXP Administrator** works closely with the IT Customer Learning Product Manager and Global Training Delivery team to understand business requirements related to the customer learning experience in order contribute ideas and input towards ongoing system improvements. This person is responsible for the day-to-day operations of the NI Learning Center on ni.com including, but not limited to: managing integrations and configurations, coordinating resolution of system issues, and assisting support teams with solve customer issues. NI’s Learning Center is implemented on the Thought Industries platform. This platform is integrated with other technologies such as Adobe Analytics, Zoom, SSO, and SFDC, plus more in the future. The successful **LXP Tools Administrator** is a vocal champion of our learners who accelerates the delivery of the NI Learning Center vision by systematically and carefully driving effective platform utilization and increased learner satisfaction. They will be an important member of the Learning Experience collaborator team and will have an opportunity to work in a fast-paced, highly collaborative environment. **In This Role, You Will Be Responsible:** + Configure and administer the technical components of the LXP. + Investigate, diagnose, and resolve increased support issues. + Assists in testing new platform features, as necessary. + Produce and maintain documentation for content release processes, technology integrations and LXP configurations to facilitate development and support efforts. + Serve as a technical point-of-contact for the content development team to advise on standard processesapplyingzing the LXP and advise on the impact of platform updates to existing curriculum. + Partner with the IT Customer Learning Product Manager to ensure successful deployment of the desired learning experience through activities such as: + Evaluate LXP functionality to offer efficient, high quality, and scalable solutions that support business requirements. + Build a deep understanding of interdependent system and LXP technologies to facilitate ongoing improvements. + Collaborate on the backlog of feature ideas. + Be actively engaged in project management meetings + Maintain daily work records and time on project tasks **Who You Are:** You readily distinguish between what’s relevant and what’s unimportant to make sense of complex situations. You continually scan the environment for technology breakthroughs. You anticipate customer needs and provide services that are beyond customer expectations. **For this Role, You will Need:** + Intermediate advanced English level (B2+ and above) + BS or equivalent experience in Information Technology, Business or related field + 3+ years demonstrated experience providing customer focused solutions, support, or service. + Demonstrated experience with administration of web-based technology solutions including configuration-based functionality and customization with html, css, and other common web technologies. + LXP Management Experience (Thought Industries). + Demonstrated experience working across collaborator and delivery teams to complete requirements. + Demonstrated aptitude for systems-thinking, evaluating events in a larger context, and root cause analysis. + Solid understanding of architecture, UI, and configuration of web-based applications – direct experience with online learning platforms is preferred but not required + Solid background in unit, system, and user acceptance testing in conjunction with issue tracking and resolution processes **Preferred Qualification That Set You Apart:** + Solid knowledge and understanding of how technology can enable impactful and effortless learning experiences. + Knowledge and understanding of instructional design processes and tools is preferred but not required. + Experience with Agile/Scrum methodologies and project delivery **Our Offer to You:** At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement. The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity, & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) . Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us. We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees. Make this great opportunity yours! **Requisition ID** : 24011647 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.