Overview Summary: Designs, develops, coordinates and conducts training programs for medical providers and personnel on medical coding and documentation related topics. Including ICD 10 diagnosis coding, CPT 4 procedure coding, medical terminology, billing compliance and third party carrier reimbursement policy issues. Creates training programs, including text handouts, tests, and classroom exercises. Determines training objectives and is responsible for initial plan and design of class material as well as enhancing existing courses. Update training at a minimum of once a year to account for industry changes. Publish coding and billing newsletter as issues and trends area identified. Responsibilities Competencies: Hospitality: This domain incorporates the company value, "Caring." Employees are exhibiting hospitality when they are acting as hosts and are creating a welcoming, warm, and safe environment for patients, visitors, customers, and co- workers. Standards of Behavior in this domain include: First Impressions, Etiquette in Shared Spaces, Way-Finding, Patient & Customer Interaction, AIDET Communication, Patient Wait Times, Noise Levels, Patient & Visitor Problem-Solving. Communication: Recognizes the need to make the exchange of critical information in a warm, welcoming and attentive manner. Make a personal connection that leads to excellent patient care and a positive experience for all customers. Practices all applicable items on the Hospitality Checklist at https://bridge.ufhealthorg/hospitality/resources/ Achieves: Respects the patient's rights to privacy and confidentiality. Does not discuss patient care/employee information in public areas; maintains patient/employee information in a secure location. Actively listens to customers; insures customers understand both verbal and written communication. Uses appropriate body language and is hospitable in both oral and written communication. Exceeds: Is a role model in exhibiting all aspects of the communication standards on the hospitality checklist. The employee is acknowledged frequently for observable actions in his/her communications to customers. Maintains composure and provides compassion and empathy even when faced with hostility from others and/or other stressful conditions and anticipates customers' need for follow-up communication. Teamwork: Works cooperatively with co-workers, volunteers, medical staff and other team members to achieve goals. Practices all applicable items on the Hospitality Checklist at https://bridge.ufhealth.org/hospitality/resources/ Achieves: Helps and supports others in their efforts to solve customer problems and accomplish UF Health's goals, including patient/customer transition to next point of contact; listens to the concerns of the team, and communicates appropriately; shares information and own expertise with others to help others accomplish group goals; gives credit and recognition to others who have contributed to the team; supports and acts in accordance with final group decisions even when such decisions may not entirely reflect one's own position. Maintains respectful interactions with team members and treats colleagues with courtesy and respect. Recognizes coworker's accomplishments and acknowledges their successes on behalf of the team. Manage-up co-workers' contributions to the team. Exceeds: Helps to keep levels of team performance and morale high even during periods of intense pressure and high work volume; looks for alternative ways to work with others that will create better results and working relationships; solicits a diversity of perspectives on issues and uses ideas contributed by team members to shape decisions; breaks down barriers or organizational boundaries to ensure team's success. Is seen by co-workers as a role model in improving the appearance of the immediate work site as well as improving the appearance of the facilities outside of the immediate work site. Professionalism/Responsibility: This domain incorporates the company values, "Integrity," "Quality," and "Accountability." Employees are exhibiting professionalism and responsibility when they act as ambassadors of UF Health and ensure that their integrity, appearance, work environment, and quality of work improve patient and customer perceptions, and UF Health's reputation. Standards of Behavior in this domain include Personal Responsibility, Physical Appearance & Presentation, and Appearance & Maintenance of Work Areas. Responsibilities: Prepare, conduct and/or assign annual and periodic refresher training to all providers on the topics of Evaluation & Management coding/documentation, Teaching Physicians documentation guidelines and Billing Compliance. Prepare and conduct special and/or advanced educational/training sessions as necessitated by changes in carrier coding/reimbursement policies, coding/documentation deficiencies, or problematic reimbursement issues. Conduct CPT-4 and ICD-10 coding/reimbursement training for business groups and satellites personnel. Topics to include procedural and diagnosis coding, teaching physician documentation guidelines, E&M documentation guidelines, and specialty-specific coding issues. Research payer policies, audit charts or notes, and apply coding and billing concepts to complex or new scenarios to provide Business Groups, Pre-Admission Specialists, and Physicians guidance on proper coding and billing. Conduct annual and periodic refresher training to all providers on the topics of Evaluation & Management coding/documentation, Teaching Physicians documentation guidelines and Billing Compliance. Determine training objectives of new classroom offerings. Prepare all training material and update on an annual basis. Publish periodic newsletter with coding and billing information for providers and staff. Assist management with research and analysis for special reimbursement projects. Qualifications Qualifications: Experience Requirements: 5 years Healthcare related experience – Required 1-year medical billing/claims experience including coding, medical terminology, and third-party reimbursement – Preferred 1 year Management information systems and medical software – Required Education: High School Diploma or GED equivalent - Required Bachelors - Preferred Four (4) years combination of medical billing and/or healthcare-related experience can substitute for a degree. CPC-1 certification required within one (1) year of hire Additional Specialty certification required within one (1) year of hired Additional Duties: Additional duties as assigned may vary. UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.