The Role

Responsibilities include:

Manage and oversee the eepoint global support system, collaborating with RSG and other product team colleagues to resolve client team issues. Assist client specific system feature adoption. Triage, resolve, and escalate client issues as reported via global support system. Assist in the creation and maintenance of specifications documentation. Help facilitate the adoption of new technology. Develop and execute test plans for eepoint and ESS version specific releases. Test new version releases as a business approval tester. Help prepare and update release notes for eepoint releases. Create and maintain training recordings related to eepoint products. Assist in coordinating end-user training and preparing training documentation. Create and maintain regression test plans for software supported by the eepoint team, including eepoint, ESS, State Tax Tool, ESS Dashboard, Command Center, and Document Manager. Act as a champion for the eepoint product, promoting its use and benefits to stakeholders.

The Requirements

Relevant experience as Application Support Analyst or Product Specialist.Experience working with SLAs.Excellent organization and leadership skills desired.Experience with managing documentation, specifications, and working with stakeholders.Well-developed written and oral communication skills desired.Passion for technology, constant learning, and work in fast paced environment.Hands on experience with DB plans and/or technology SDLC process.Committed to quality and continuous improvement.Bachelors’ Degree.

WTW is an Equal Opportunity Employer