Job Description #body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{color:rgb(0,0,0) !important;}#body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{background:rgba(255,255,255,1.0) !important;} Apply now Electric Utility Inspection Account Manager

 Additional Locations: Remote, Travel throughout Service Area

Primary Locations: TX, Dallas, 1999 Bryan Street, Suite 900, 75201

Requisition ID: 206977

Position Overview

The Electric Utility Inspection Account Manager is a senior-level leader responsible for ensuring the fiscal, operational (field), and cultural success of their segment. The Reliability Services segment of work encompasses; pole inspection and treatment, pole restoration, underground inspection and maintenance, and NESC inspection. This role requires an adept leader who can manage a workforce to conduct quality field workmanship in a safe manner, provide excellent client relationships, drive financial projections, and report with precision. The ideal candidate will possess a thorough understanding of utility infrastructure including previous experience with utility inspection and remediation services, demonstrate exceptional leadership, and champion operational excellence while fostering a culture of safety and continuous improvement.
 

Job Duties

Key Responsibilities
Utility Infrastructure Expertise:

Maintain a comprehensive understanding of utility infrastructure, including pole inspections, restoration, underground inspections, and remediation. Stay informed on industry standards, trends, and regulatory requirements, applying this knowledge to operational strategies. Serve as a technical resource for teams, guiding them in best practices and efficient operations related to utility infrastructure projects. Partner with cross-functional teams to address challenges specific to the utility sector, ensuring seamless execution of complex projects.

Safety and Quality Assurance:

Uphold safety as a core priority, ensuring all operations meet or exceed regulatory and company standards. Conduct regular field audits and quality checks to ensure high standards of workmanship and compliance. Act swiftly to address and resolve safety or quality issues, minimizing risk to the company and its clients.

Leadership and Development:

Apply advanced leadership competencies to manage and develop teams, even in complex or uncertain situations. Mentor field managers and their teams, building leadership skills and preparing them for higher-level responsibilities. Set the cultural tone for the segment, fostering an environment of accountability, safety, and excellence. Lead by example, demonstrating a commitment to company values and encouraging continuous growth among employees. Train and mentor teams to understand the importance of data integrity and its impact on operational and financial outcomes.

Client Interaction:

Act as the primary point of contact for clients, building strong relationships based on trust and consistent delivery of high-quality results. Proactively address client needs, concerns, and feedback to ensure satisfaction and long-term partnerships. Communicate project updates, performance metrics, and deliverables clearly and professionally to stakeholders. Collaborate with clients to identify new opportunities and tailor solutions to meet their specific operational and financial objectives.

Financial Projections and Reporting:

Oversee the development of financial forecasts and budgets, ensuring alignment with segment goals and company policies. Analyze financial data to track performance against projections, identifying trends, risks, and opportunities for improvement. Provide detailed financial reports to segment leadership and clients, demonstrating transparency and accountability. Monitor project costs and resource allocations, making adjustments to optimize profitability. Ensure all operational data is accurate, complete, and delivered on time. Regularly review data entry processes, invoicing, and reporting to identify and correct discrepancies. Qualifications

Education: 

Bachelor’s degree in business or a related field, or equivalent industry experience.

Experience:

Proven leadership experience in a senior-level role within utility infrastructure or a related field. Extensive background in client-facing roles, with a history of building and maintaining strong professional relationships. Demonstrated expertise in financial forecasting, reporting, and operational cost management. In-depth knowledge of utility infrastructure, including field operations and regulatory compliance.

Skills:

Exceptional communication and interpersonal skills, with the ability to convey complex information clearly. Strong analytical skills for evaluating financial, operational, and data-related performance metrics. Proficient in project management tools, financial software, and data reporting systems. Proficient in utility inspection and remediation.  Additional Information

Performance Metrics:

Safety compliance and incident resolution outcomes. Team development and leadership effectiveness. Client satisfaction by meeting/exceeding quality workmanship expectations.  Accuracy and timeliness of data quality and reporting. Financial performance against projections, including profitability and cost management.

Work Environment:

This is a remote role which requires regular travel to client sites and field operations within the segment.  Company Overview Divisional Overview