Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Deployment (DEP) comprises the provision of an end-to-end process for the acquisition, construction, implementation / integration, installation, commissioning, and customer acceptance.

 

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs. 

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

Preferred rail experience in terms of previously reviewing or creating electrical designs in rail environment for mobile base stations or other communications or signalling equipment and has a good understanding of rail electrical requirements with regards to earthing and bonding.   

Key Tasks and Responsibilities: 

Review of existing drawings and documentation to determine the existing electrical supply and Earthing arrangement for the site (mobile telecom and/or rail) 

Review of Power Viability Audit requirement requests from the design suppliers and provide them the directions as needed 

Review and propose any power step-back arrangement with client and provide feedback to the designers for the sites with electrical supply constraints. 

Co-ordination of design interfaces as applicable to electrical design with other disciplines (including property, town planning, Site Solutions, RF and EME) 

Review of For Construction Electrical and Earthing designs  

Managing and forecasting of PVA’s and electrical design deliverables and milestones  

Ensuring all tasks relating to the project activities compliance with legislative requirements including all relevant Standards, Regulations and Codes. 

Read, understand and ensure compliance with the customer contract at all times, regarding the performance of electrical design related activities. 

Understanding and administration of electrical design sub-contractor contracts. 

Support client acceptance of electrical designs as needed 

Provision of assistance in the engagement with Power Authorities to discuss any power upgrade requirements if needed. 

Support the implementation of corrective actions, if needed.