Electrical Field Service EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.The work model for the role is: Hybrid {#LI-Hybrid}This role is contributing to the Electrification business area, in their Service division in ABB Chile. Your main stakeholders are both internal Operations and Sales teams, and primarily the external clients and end-users.You will be mainly accountable for:• Performing service tasks like installation and commissioning of equipment, identifying technical problems, making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.).• Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.• Creating and maintaining strong relationships with customers, appreciating their needs and providing specialist assistance and solutions.• Coordinating and executing specialist projects through planning, meeting milestones and regular reviews.• Troubleshooting simple equipment failure and making recommendations to avoid repeating the problem in the future.• Identifying opportunities to develop new service applications, equipment and methods.Serve ABB Electrification's installed base, medium and low voltage distribution equipment, protection and control, UPSs, battery chargers, EV chargers.• Engineering review and modifications requested by customers.• Warranty service and training of customer's personnel.

Qualifications for the role

You are highly knowledgeable in low and medium voltage electrical distribution equipment, electromechanics, battery and EV chargers, Uninterrupted Power Supply systems (UPS) and desirably, protection and controls.You have a professional degree in Electrical Engineering, and you have over 6 years of experience in similar roles, mainly in the industrial, mining, energy generation and electrical distribution markets.You can work under high-pressure situations and are able to make highly informed and accurate decisions. You are also empathetic towards the client's needs and your teammates, and have a strong safety-oriented mindset. You can work in team environments and have proven leadership skills, being able to lead teammates and contractors as per project requirements.You can communicate fluently in Spanish and can also, desirably, communicate to a lesser degree in English.You have availability to travel often as per the job's requirements, at least 50% of the time.

More about us

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