ELECTRIFICATION Sales Support Specialist - Customer SupportAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Sales Support Manager

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.The work model for the role is: #L-hybridThis role is contributing to the ELECTRIFICATION team and stakeholders.You will be mainly accountable for:•\tEnsuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.•\tRecommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.•\tKeeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.•\tPreparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Qualifications for the role

Bachelor's Degree in Administration, Industrial Engineer, or related.2+ years of experience in claims processing commercial and experience in sales, operations and complianceExcellent customer service skills, supporting internal and external customersExcellent verbal and written communication skillsKnowledge and experience in researchingAdvanced English LevelExperience with SAP and Microsoft Excel and Outlook

BenefitsRetirement planLife insuranceAccident insurancePaid Parental leave (gender neutral)Wellbeing programMore about us

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