ELECTRIFICATION Warranty & Post sales support manager - Commercial OperationsAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

EL Customer Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to lead the Warranty team for product manufactured out of the Smart Power Monterrey HUB for ETO/CTO covering Switchboards, Power Panels, MCC & LIS offerings. Offers technical advice to the Post Sales services group based of MTY that will report locally to him/her but functionally to a US based leader. Position will provide comment on specifications for customers/channels/Sales Engineers regarding ABB products/systems/applications. Provides technical support during technical meetings, product presentations and negotiations. The work model for the role is: #L-hybridThis role is contributing to the ELECTRIFICATION team and stakeholders.You will be mainly accountable for:•\tDeveloping optimization plans to increase operational excellence and external/internal customer satisfaction across the ITO processes.•\tFocusing on increasing sales forecasting accuracy, timely delivered and complete quotes, percentage of clean orders, Net Promoter Score, salesforce data quality Key Performance Indicators, and minimizing the number of manual sales order changes.•\tSupporting in leads, contacts, accounts and opportunities management, accounts segmentation, accounts planning, forecasting, and overall data quality reported in commercial tools.•\tLeading a team of experts who work on customers’ and Sales Engineers’ input, generating products/systems configurations, managing market special price agreements, and preparing direct and indirect quotations.

Qualifications for the role

Bachelor's Degree from an accredited university or college Minimum 7 additional year of experience in a project management, engineering or manufacturing roleProven leadership skills and ability to effectively manage a matrix team / organization, including leading cross-cultural teamsHigh energy level, self-starter, highly analytical, and strong customer serviceStrong organizational skills with high attention to detail and sense of urgency in dealing with tasks. Experience in electrical manufacturing for switchboards, transformers, panelboards, motor control centers, and/or other electrical components

More about us

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