Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
- Oversees a high performing enrollment/ID Card team that manages ongoing electronic file activity and ID Card production.
- Maintains a culture of excellence and accountability through monitoring, mentoring and assessing team and individual performance against the desired metrics and providing candid and timely developmental feedback.
-Supervises, mentors and directs a team responsible for ongoing processing of electronic enrollment files and ID Card production.
- Develops, evaluates, and coaches team to meet team and department goals re: turnaround time and customer expectations.
- Able to make adjustments and be flexible in order to meet deadlines.
- Participates in workgroups to influence changes and enhancements to business processes, policies and system infrastructure to improve quality and efficiency.
- Acts as a liaison between staff and other areas, including management, plan sponsors, Sales. etc., communicating workflow results, ideas and solutions.
- Collaborates with internal business partners such as Case Installation, Billing, and Sales to ensure successful customer experience.
- Develops, trains, evaluates, and coaches staff to provide cost effective decisions within Plan Sponsor Services while ensuring operating standards are met.
- Establishes a clear vision aligned with company values; motivates others to balance customer needs and business success.
- Works effectively in ambiguous situations.
Required Qualifications
-Strong Technical background-Excel knowledge
- Communicates effectively with team members, management and cross functional business partners.
- Possesses strong organizational skills.
- Demonstrates attention to detail, and the ability to manage multiple competing priorities.
Preferred Qualifications
Previous/Current Operations experience
Education
-College degree preferred.
- High School Diploma or G.E.D. Equivalent
Pay Range
The typical pay range for this role is:
$17.00 - $31.30This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.