Electronic Health Record Analyst III- Epic ASAP/ClinDoc/Orders (Open & Promotional) Print (https://www.governmentjobs.com/careers/sanmateo/jobs/newprint/4857184) Apply  Electronic Health Record Analyst III- Epic ASAP/ClinDoc/Orders (Open & Promotional) Salary $139,152.00 - $173,888.00 Annually Location County of San Mateo, CA Job Type Full-Time Job Number V402B Department Health IT Division Health IT Opening Date 03/04/2025 Closing Date 4/8/2025 11:59 PM Pacific Bargaining Unit 35 + Description + Benefits + Questions Description NOTE: This recruitment schedule was amended on March 25, 2025 to extend the closing date. Final Closing Date will be April 8, 2025. San Mateo County Health is seeking well-qualified individuals for the position of Electronic Health Record Analyst III to, under minimal supervision, provide direct application support and user training for Health’s electronic health record (EHR) system; direct, install and maintain EHR applications and related security and interface; support the design, development, implementation, testing, update, integration and maintenance of system configuration, and application tables; determine user, system and application needs and evaluate solutions to address needs; provide data analysis, report development, and technical assistance to system users; and perform related duties as required. This position will support the Epic Inpatient Application teams. This is a fantastic opportunity to join our Epic Project Team! San Mateo County Health is very excited to be embarking on our Epic implementation journey that will transform care and service delivery for our patients and clients! This enhanced model of care is centered on health information being readily available. There is currently one regular vacancy in the Health IT Division located in South San Francisco, CA, but may travel/drive throughout the County to perform duties of the job. This position is currently a hybrid position with both on-site and remote work. The duties of the position may include, but are not limited to, the following: + Coordinate complex assignments involving multiple stakeholders, including software development life cycle, project planning, upgrade, build, optimization, identifying resource requirements, testing, and implementation. + Perform in-depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with EHR system. + Collaborate with stakeholders to enhance the overall utilization of the EHR system. + Interact with vendors and others to identify, prioritize, and recommend alternate solutions and risk mitigation strategies. + Assist in developing practices to improve configuration and documentation processes. + Monitor system performance and troubleshoot and resolve application issues and system errors. + Participate in the evaluation of new module releases, test new modules and system upgrades. + Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization. + Design, develop, modify and implement testing processes including scripts, recording test results, facilitating end user testing and maintaining test environments. + Facilitate and attend meetings with stakeholders to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback and potential system enhancement needs. + Respond to customer/user questions and concerns and recommend solutions as needed. + Create security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information. + Communicate with vendors regarding technical issues. + Coordinate and participate in the review, design, configuration, and testing of new releases, upgrades, release authorizations and special updates; evaluate new functionality and manage master file changes for new features. + Configure, test and evaluate new or changed clinical/business application functionality and workflows to meet enterprise requirements. + Investigate, design, develop, test, and implement reports and dashboards. + Develop and document internal procedures. + Provide information and support to facilitate instructional training; participate in developing and/or lead training programs, curriculum and lessons including preparing training materials. + Support systems, applications, processes and customers, and respond to queries in a timely manner. + Provide support of application incidents reported through the help desk, including 24/7 on call coverage, as required. + Perform related duties as assigned. Additional duties when designated as a Lead Worker: + Provide lead direction and guidance in assigning, delegating, directing, training, and reviewing the work of lower level EHR Analysts. + Participate in the coordination of the workload of lower level EHR Analysts. + Assume lead roles in user meetings to prioritize, review, and respond to user requests and delegate tasks, activities of lower level EHR Analysts. + Assist in identifying timelines, resources, requirement gathering, business need assessments, training needs, vendor and stakeholder engagement needs, milestone tracking, report needs and provide guidance for other analysts. + Serve as liaison between system users and information technology staff, vendors, and service providers for County-wide systems or applications. + Serve as the point person for the communication and coordination of vendor engagement and communication. Additional duties when designated as an Advanced Specialist: + Spearhead projects requiring deeper workflow analysis with stakeholders across SMC Health. + Troubleshoot and resolve complex issues involving the crossover of several legacy and EHR platforms, and crossing over several specialties/service lines, e.g., vendors, stakeholders. + Work with business partners across the organization to align technology solutions with business strategies. + Provide product management, support, and guidance through the software development lifecycle, including requirement gathering and analysis, design, implementation or coding, testing, deployment and maintenance. This position will perform duties as either a lead worker or advanced specialist depending on the needs of the Health IT Division. The ideal candidate will possess: + Epic certification in specified areas and work experience in ASAP, ClinDoc, and or Orders and provider workflow within a hospital/clinic-based environment. + Advanced expertise working with electronic health records. + Experience working in a healthcare setting, preferably government county health. + Experience providing lead direction and guidance in assigning, delegating, directing, training, and reviewing the work of staff. + Experience participating in the coordination of the workload of lower level EHR Analysts. + Experience in lead roles in “user” meetings to prioritize, review, and respond to user requests and delegate tasks and activities. + Ability to assist in identifying time, resource management, requirement gathering, business need assessments, training needs i.e. optimization, software updates, changes in regulatory requirements. + Experience as a liaison between system users and information technology staff, vendors, and service providers. + Experience spearheading projects requiring deeper workflow analysis with stakeholders across Health. + Demonstrated ability to troubleshoot and resolve complex issues involving the crossover of several legacy and EHR platforms. + Ability to work with key internal and external stakeholders to align technology solutions with business strategies. + Ability to provide product management, support, guidance, and troubleshooting through technology lifecycle management, including utilizing appropriate escalation steps. + Experience in implementation of new application systems. + Demonstrated exceptional customer service skills. + Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements. + Ability to establish and maintain effective working relationships with those encountered on the job. + Excellent written and verbal communication skills with internal and external stakeholders to ensure needs are met. + Self-starter with the ability to work independently and as a member of a team. + Excellent time management skills and ability to set priorities and adjust to meet deadlines. + Experience working in a diverse work environment including with staff who provide the care and services for patients/clients. + Adept at learning and applying newly acquired skills on the job. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications Knowledge of: + Electronic health record systems, specifically Epic software applications. + Software development life cycle including requirement gathering and analysis, design, implementation or coding, testing, deployment and maintenance. + Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables. + Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows. + Basic supervisory principles and practices. + Customer service principles. + Policies, procedures, and business operations. + Principles and procedures in project management and project management methodologies. Skill/Ability to: + Train and mentor staff, including effective coaching and team building. + Translate and document complex clinical and/or business workflows. + Interact with and work collaboratively with multidisciplinary teams and process stakeholders. + Learn and retain knowledge of all assigned applications. + Configure, implement, maintain, and evaluate Epic modules and platform. + Troubleshoot application issues and system errors. + Multi-task complex work assignments. + Follow standards for naming and number conventions and security classifications. + Design, modify, and implement testing process. + Create security classification templates. + Communicate effectively, both orally and in writing. + Prioritize effectively and manage time efficiently. + Lead meetings and resolve conflicts. + Perform under pressure with tight deadlines. + Become cross-functional in one or more applications. + Motivate key process stakeholders. + Travel outside the County for training. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of information technology support experience in a healthcare operation setting, including at least one year of Epic user support experience. License/Certification: + Completion of training and possession of required certification to support the build and maintenance of Epic Inpatient ASAP, ClinDoc and or Procedure Orders including Behavioral Health/Case Management/Rehab ClinDoc tracks, Order Transmittal, Hospital Outpatient Department, or Bugsy AND potential need and ability to obtain certification(s) needed to fully support a second Epic application that would be determined by Health IT management within one year from hire. + If currently working as an Electronic Health Record Analyst II for San Mateo County HIT, candidate must have either (A) have completed training and possess certification(s) needed to fully support the Epic application assigned during Epic project training AND have the ability to obtain certification(s) in ASAP, ClinDoc, Epic Inpatient Procedure Orders, Behavioral Health/Case Management/Rehab ClinDoc tracks, Order Transmittal, Hospital Outpatient Department, or Bugsy within six months from hire; or (B) have completed training and possession of required certification(s) to support the build and maintenance of Epic ASAP/ClinDoc/Inpatient Procedure Orders including Behavioral Health/Case Management/Rehab ClinDoc tracks, Order Transmittal, Hospital Outpatient Department, or Bugsy AND have the ability to obtain certification(s) to fully support a second Epic application that would be determined by Health IT management within six months from hire as Electronic Health Record Analyst III. Application/Examination Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date. Tentative Recruitment Schedule Final Filing Date: Tuesday, April 8, 2025 Application Screening Date: Wednesday, April 9, 2025 Combined Civil Service/Departmental Interview Panel: Wednesday, April 18, 2025 About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels. Talent Acquisition Analyst: Sarah Huynh (03042025) (Electronic Health Record Analyst III-V402) Please visit https://www.smcgov.org/media/100206/download?inline= for a complete listing of all benefits for this classification. Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change. NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws. As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you. County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked. 01 IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses. + I have read and understand this important information. Proceed to supplemental questions. 02 This position requires possession of Epic certifications. Please select the ONE option below that applies. NOTE: If you do not meet this requirement, you will be disqualified from this recruitment. + External candidate: Completion of training and possession of required certification to support the build and maintenance of Epic Inpatient ASAP, ClinDoc and or Procedure Orders including Behavioral Health/Case Management/Rehab ClinDoc tracks, Order Transmittal, Hospital Outpatient Department, or Bugsy AND ability to obtain certification(s) needed to fully support a second Epic application that would be determined by Health IT management within one year from hire. + Internal HIT candidate: If currently working as an Electronic Health Record Analyst II for San Mateo County HIT, candidate must have either (A) have completed training and possess certification(s) needed to fully support the Epic application assigned during Epic project training AND have the ability to obtain certification(s) in ASAP, ClinDoc, Epic Inpatient Procedure Orders, Behavioral Health/Case Management/Rehab ClinDoc tracks, Order Transmittal, Hospital Outpatient Department, or Bugsy within six months from hire; or (B) have completed training and possession of required certification(s) to support the build and maintenance of Epic ASAP/ClinDoc/Inpatient Procedure Orders including Behavioral Health/Case Management/Rehab ClinDoc tracks, Order Transmittal, Hospital Outpatient Department, or Bugsy AND have the ability to obtain certification(s) to fully support a second Epic application that would be determined by Health IT management within six months from hire as Electronic Health Record Analyst III. + None of the above. I do not qualify for this position. 03 Please list all active Epic certifications you possess. (Attach copies of active certifications to application.) 04 Describe the education and experience that have prepared you for this Electronic Health Record Analyst III position, specifically supporting orders and provider order workflow within a hospital/clinic-based environment, if any. Include examples of relevant electronic health record systems you have worked with, updated, implemented and managed. Be detailed and complete in your response. 05 Describe your experience as a Health Technology Analyst in the role of a lead application analyst working with electronic health records in an inpatient application setting, particularly with Epic. For each experience include a) your role; b) your leadership responsibilities; c) the setting/work environment; and d) length of time in position. 06 Describe your experience with healthcare system software application(s) lifecycle management: support or implementation project. Include a) your role; b) the application(s); c) the areas of your responsibility; and d) the setting/work environment. Required Question Employer County of San Mateo Address County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663 Phone (650) 363-4343 Website https://jobs.smcgov.org Apply Please verify your email address Verify Email