Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
Working at Dentsply Sirona you are able to:
Develop faster - with our commitment to the best professional development.
Perform better - as part of a high-performance, empowering culture.
Shape an industry - with a market leader that continues to drive innovation.
Make a difference -by helping improve oral health worldwide.
Scope
Under supervisory and/or management direction from the Product Service Department, the Electronic Technician will evaluate, troubleshoot and repair dental equipment products produced or sold by Dentsply Sirona. In addition, the Electronic Technician III will be certified to perform quality audits and inspections to ensure Standard Operating Procedures (SOP’s) are being consistently followed and all quality standards and regulatory requirements are being met.
General Responsibilities
Estimate required repairs and prepare service quotes for products in order to meet current standards. Evaluate, troubleshoot and perform repairs that result in the product meeting current manufacturer requirements and standards. Complete all associated repair documentation, including repair service orders, unit and parts evaluations, etc. Complete all computer entry in compliance with established standards or procedures. Track labor costs and parts used in the repair process. Communicate relevant findings or potential future issues with components to Product Service Management, Quality Assurance and customers through documented descriptions entered into the notes section of repair database records. May be responsible for reviewing, documenting, logging, maintaining and/or initiating investigations for potentially serious complaints. Maintain workplace organization, standards and safe working environments in line with Company policies. Remain current on changes in policies, procedures and products. Assist with training new full time and/or temporary employees as needed in compliance with all safety, quality and production policies, rules and procedures. All other duties as assigned
Electronic Technician I:
Develop thorough technical understanding of all dental equipment serviced in the repair center through continuous learning, apprenticeship and practical application of all knowledge, skills, and experience relative to electronic and electromechanical devices. Regularly participate in structured training programs and hands-on learning through application, subject to periodic examination and effectiveness testing.Electronic Technician II:
Routinely apply all acquired knowledge, skills and experience relative to electronic and electromechanical devices to service our customers. Assist as needed with training and development of other technicians or support staff for Cavitron and other electronic equipment. Proficient in troubleshooting and repair of various models/product lines – training matrix to be updated to track proficiency.Electronic Technician III:
Mentor and provide process and other training for new technicians. Proficient in troubleshooting and repair of current and past models and product lines - training matrix to be updated to track proficiency.
Typical Background Education:
Certifications/Licensing:
N/AYears and Type of Experience:
Three to five year’s experience in electronic troubleshooting and repair in a comparable technical environment preferred.Key Required Skills, Knowledge and Capabilities:
Knowledgeable in the diagnosis, repair, and precise calibration of the electronic and electromechanical equipment. Knowledgeable in the use of diagnostic and test equipment. Proficient in the operation of an oscilloscope, digital voltmeter, hypot and other test equipment for the evaluation, troubleshooting, final testing and calibration of repaired equipment. Familiarity with RF/wireless applications and related circuit configurations. Proficient in the use of data entry software. Familiar with Microsoft Windows operating system, and Microsoft Office applications including Word and Excel. Able to read and understand technical information, i.e. service manuals, schematics, adjustment procedures, etc. Ability to perform basic arithmetic.
Key Behaviors Critical for Success in this Role: Here at Dentsply Sirona, our vision is to transform dentistry to improve oral health globally.
Every day, we empower millions of customers by proudly creating innovative solutions for healthy smiles.
Our Operating Principles guide our daily activities:
We approach customers as ONE company, and they are the core of everything we do. We create innovative solutions that customers love to use. We think and act with positive intent and the highest integrity. We operate sustainably in everything we do. We use our size and global breadth to our advantage.
Our Core Values define who we are:
AGILE: We innovate We challenge ourselves constantly We act quickly ACCOUNTABLE: We hold ourselves and each other accountable. RESPECTFUL: We listen. We foster diversity and inclusion. We respect the communities in which we live and work. COLLABORATIVE: We are good partners. We learn from each other. We are one team. We have fun. TRUSTWORTHY: Our customers can rely on us. We can rely on each other. We empower our people.
Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.
For California Residents:
We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).
The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).
For additional details and questions, contact us at careers@dentsplysirona.com