Eligibility Specialist – Personal Injury - Melbourne, VIC

 

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers. 

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. 

 

Let’s care for tomorrow, so we can create a better future together, for everyone. 

 

About the role 

Making initial liability decisions within the quality decision making framework Assessing the need for referrals and investigative tools to expedite information gathering Demonstrating strong customer service and time management skills Ensuring a positive experience for our stakeholders and providing effective strategies for liability outcomes Accurate assessment, determination, and calculation of entitlements on accepted claims

 

About you 

Experience in Personal Injury and Worker's Compensation Basic understanding of the WIRC Act 2013 and associated WorkSafe policies and guidelines pertaining to initial entitlement determinations Strong customer service attributes incorporating excellent written and verbal communication skills Ability to meet deadlines Knowledge of WorkSafe operating models and IT systems

 

Benefits and perks 

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!   Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.   Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.  Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!  For more details about our benefits, visit the Allianz Careers site. 

 

About our culture 

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential. 

 

Adjustments and support  

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers  

 

62019 | Customer Services & Claims | Professional | Allianz Australia | Full-Time | Permanent
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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.