Summary:

The WIC Office / Medical Assistant must acquire a working knowledge of the WIC Program State and Federal Policies and Procedures, be able to function independently and as part of a team, and be willing to take direction from supervisors or leaders in the clinic.   Attendance for ongoing training is required.

Qualifications:

High School diploma or GED.  Some medical office experience helpful, but not required.Ability to be organized and precise necessary.Ability to work effectively as a team with other WIC staff and supervisors.Willing to participate in training to screen WIC participants for eligibility, height/weight measures, finger prick hemoglobin readings, scheduling, and other office functions as assigned.Data entry computer skills.Excellent telephone skills necessary.

 

Nature of Work:

Under general supervision, performs a full-performance level work in multi-step clerical / medical tasks calling for interpretation and application of office procedures, rules and regulations.  Performs related work as required.

 

Distinguishing Characteristics:

Performs medical assistant tasks requiring interpretation and adaptation of office procedures as the predominant portion of the job, following Policy and Protocol.  Tasks include client identification, eligibility, income calculation and documentation, medical histories, anthropometry and hematological testing; completing referral forms and mailing to providers, health departments.   Client orientation, issuance of WIC food benefits (loading eWIC cards) and scheduling appointments.Will enter routine data using a computer display terminal; may use a standard set of commands, screens, or menus to enter, access and update data.At this level, the predominant tasks are of a routine nature with structured directives for completing the work.Work is learned through repetition and requires ability to learn the steps in the series of related tasks, which are typically a part of a broader work function.Tasks are routine, but initiative and established procedures are used to solve unusual problems.Tasks may include sorting and filing documents, typing routine forms and labels, sorting and distributing mail. The steps of each task allow the employee to operate with some latitude of independence.  Work is reviewed for completeness and accuracy or provides an inherent system of checks.  Contacts are typically informational, whether in person or on the phone.Position is limited in authority for independent action.

 

 

Examples of Work:

Completes client application, verifies initial eligibility criteria and enters data into computer.Provides orientation to clients on WIC Program responsibilities and spending food benefits.Records a brief medical history of the previous six months.Performs anthropometric measurements; and Hemacue Hemoglobin testing.Documents all information and plots the growth grid.Enters data into a computer display terminal; may make inquiries into the system.Maintains office client schedule and completes participant reminder call lists.Assigns eWIC cards and loads benefits as prescribed by CPA/Nutritionist.Sorts and files documents numerically, alphabetically or according to other predetermined classification criteria; pulls material from files upon request.Operates office equipment such as computers for data entry, scanners, signature pads, adding machines, electronic calculators, copy machine, fax, shredder, laminating machine, and other machines requiring no special previous training.Answers telephone; takes messages; routes calls; answers general information questions; schedules or reschedules clients.Receives, sorts and distributes incoming / outgoing mail; performs messenger work.Inventories stock and distributes medical/clinic supplies.Counts, collates, codes, sorts, staples and inserts forms in envelopes.Posts various information to log or ledger for record keeping purposes.Other duties as assigned.

 

Knowledge, Skills, and Abilities:

Knowledge of medical office procedures and methods.Knowledge of business English, spelling and arithmetic.Ability to operate the common types of office equipment incidental to the job.Ability to maintain routine clerical/medical records and to prepare reports from these records.Ability to understand and follow oral and written instruction and direction.Knowledge of Bio Hazardous Waste Regulations.Knowledge of Federal CLIA and OSHA regulations.