Job Description:

Scope of Position:

The jobholder is responsible to perform A/C maintenance/modification/repair end to end project management for Asia –Pacific -based operators/lessors in order to improve customer proximity and maintain high service levels for Airbus customers. In addition, the job holder will support on-demand all queries on Asia-Pacific region. This position reports operationally to AIRBUS Embodiment operation and functionally to Embodiment Operations - head of Embodiment Solutions

Key Responsibilities:

Complex Repair & Modification management

Identifies pro-actively Asia-Pacific-based customers needs in the area of A/C maintenance and repair, and builds and propose AIRBUS service package where relevantManage contract negotiation and agreement with customers, engaging relevant support function (CSD, legal, etc.) to achieve this goalEstablish the project P&L (Business Control Sheet) for the project taking into account the customer requirements and expectations, and Airbus financial exposure associated to the project risks.Manage End-to end project and hold full accountability for the project Quality, Schedule and P&LFor each project, establish the project organization, work breakdown structure and integrated planning in compliance with the contractual requirements, industrial capabilities and Airbus policiesAnticipate and mitigate risks throughout the entire project lifecycle in a proactive mannerLead and motivate cross-functional teams to ensure project objectives with respect to time, cost and quality are achieved.Submit Call for Tender to Airbus Procurement team when a BUY approach is preferred.Monitor projects costs and maintain a full control of the deal profitability to comply with Airbus financial objective.Reports on project progress at customers’ VP Engineering & Maintenance levelParticipate to the development of frame agreement for each N.A operators.Perform post project reviews (internal & external) to ensure experience capitalization and improvement plan, and communicate to all relevant stakeholders

Development of SER business and competencies in Asia-Pacific

Contribute to SER competence development in the region (TSM/FM/WP resources), supporting the Embodiment Solution Manager for the region.Maintain and develop close relationship to regional customers and MRO in order to proactively detect and capture more markets in the domain of Repair, Modifications, heavy checks and CAMO activities.Maintain and develop a daily interaction with the Asia-Pacific CSD and Services team and support them in answering to customers needs.Adopt a supportive approach towards the relevant Services team to convert these opportunities into successful deals.

Requirements:

Degree in Engineering or similar type degree10 years of technical aviation experience with emphasis on Asia-Pacific operations, of which 5 years should be in roles related to project managementProject Management TrainingAbility to negotiate contractual and commercial aspects during sales phase of service package Communicate effectively, both verbally and in writing to team and customers worldwideExperience with internal and external clientsStrong interpersonal skills, ability to lead and work with multidisciplinary teams in various locationsGood working knowledge of Airbus Customer Services operating business practices, agreements and other contractsDemonstrated ability to work with multiple teams in a multi-cultural environment and establish, maintain and improve business relationshipsApplied knowledge of repair and maintenance embodiment businessAbility to present and discuss at Senior Management Level within AIRBUS and at Customers in case of reporting / escalation / etcAutonomous, ability to take initiative, customer focused

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Contract Type:

Permanent Contract / CDI / Unbefristet / Contrato indefinido

Experience Level:

Professional / Expérimenté(e) / Professionell / Profesional

Job Family:

Customer Account and Service Management <JF-CS-CA>

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