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Role Description

This position is on the Operations team within the Services organization which is the Professional Services (IT consulting) arm of Salesforce.com. The Business  Operations Analyst takes care of all Professional Services Operations within salesforce.com’s Strategic Services Consulting. The position requires skill in understanding the fundamental drivers of success in the business, in conducting analysis and driving process, Revenue accountability  and policy for delivery consultants and delivery leadership.

Key Accountabilities (Impact)

 Work directly with the regional Business Operations team to provide guidance on Revenue levels and drivers, and process knowledge of the region

Become a subject matter expert on Professional Services Enterprise (PSA tool)

Understand who the OU key stakeholders are and build strategic relationships with them

Provide guidance and support to the Sales teams including but not limited too: questions regarding invoicing/fee language within SOWs, GTM/Booking forecast calls and other bookings’ related information as appropriate

Project data compliance to ensure smooth billings every month

Identify and organize subject matter experts to support change management requirements gathering

Create and deliver succinct, professional written and oral presentations to internal stakeholders at all levels

Apply a global mindset to all project planning efforts to ensure initiatives align organizationally 

Basic Requirements

2+ yrs in related experience with a Bachelor degree. 

Experience with a major CRM system is a plus

Overall positive attitude

Adaptable to new business needs 

Independent self starter 

Team player with focus on larger scale success 

Outside of the box thinker

Prior experience with financial and quantitative concepts

Excellent written business communication and verbal presentation skills

Excellent time management and prioritization skills

Fluent in English, French or any other European languages

Role Specific Skills (Optional)

Strong communications skills & the ability to influence at all levels of the organization up to VP

Work closely with the business process team to understand the process and provide improvement ideas

Ability to clearly understand and guide on processes and procedures

Strong analytical skills with the ability to detect patterns and analyze disparate data

Knowledge & understanding of Salesforce tools and applications, specifically and most importantly, strong experience in creating and analyzing data from salesforce apps (preferred)

Strong knowledge of and exposure to operational business processes, with a strong preference for knowledge of Services/Professional Services/Consulting operations (preferred)

Experience of working in a fast-paced operational role, with the ability to manage ambiguity, changing priorities and remain focused on delivering excellent results

Ability to work across Geo with colleagues to develop and implement governance practices for the business

Must have excellent organizational skills, detail oriented, and able to perform repetitive tasks accurately and on time

Strong knowledge of spreadsheet, database, and word processing programs, which includes Google suite application experience

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