Client Coverage Group EMEA COO, Managing Director
Job Description
We are seeking an experienced and strategic leader to join our team as the EMEA Chief Operating Officer (COO) for the Client Coverage Group (CCG) at State Street Global Advisors (SSGA). This role will lead a team in EMEA responsible for delivering operational excellence, optimizing processes, and ensuring strategic alignment across our institutional and intermediary distribution teams in the EMEA region. The EMEA COO will enhance our client-centric approach, lead cross-functional teams, and collaborate closely with key stakeholders to deliver scalable and innovative solutions that drive client satisfaction. This position requires a strong operational leader with a track record of driving efficiency and process improvement in a client-centric environment.
What you will be responsible for
As Client Coverage Group EMEA COO, you will:
Drive Efficiency and Effectiveness Across SSGA’s Client Facing Activities and Interactions:
Lead and drive operational excellence across the EMEA distribution teams, focusing on continuous process improvement, efficiency, and scalability
Implement and standardize global process frameworks to ensure consistent and seamless operations across all distribution channels in the region
Optimize operational workflows to support both institutional and intermediary client engagement, ensuring high levels of client satisfaction and operational efficiency
Lead & Collaborate on Cross-Functional Initiatives:
Work closely with internal teams, including sales, marketing, compliance, legal, and IT, to ensure alignment and coordination in delivering client solutions
Foster a culture of collaboration and empowerment within the distribution teams, encouraging innovation, efficiency, and accountability across all functions
Lead cross-functional projects and initiatives to ensure smooth execution of business plans and drive operational improvements that support growth
Provide Strategic Support for EMEA Distribution Teams:
Provide strategic and operational support to the Institutional and Intermediary distribution teams, ensuring alignment with global and regional goals
Work closely with senior distribution leadership to drive business outcomes, improve performance, and identify areas for growth across the EMEA region
Collaborate on the development and execution of distribution strategies to enhance client engagement, retention, and satisfaction
Enhance Client-Centric Mindset Within CCG EMEA Team and Across Broader Organization:
Champion a “client-first” approach across distribution teams, ensuring that operational processes are designed to meet client needs and expectations.
Manage client communications in collaboration with Marketing Communications and CCG leadership
Use client feedback (including Net Promoter Score (NPS) and other insights) to identify areas of improvement and develop actionable strategies to strengthen relationships and enhance the overall client experience
Drive initiatives to remove friction in client engagements, leveraging IT solutions and process efficiencies to improve ease of interaction and service delivery
Drive Innovation & Continuous Improvement:
Lead efforts to innovate processes, systems, and tools that will allow the distribution function to scale effectively across the EMEA region.
Identify and implement technological solutions to enhance efficiency and improve client interactions, ensuring that the distribution organization is future-ready and adaptable to changing market demands
Regularly assess the performance of distribution operations, identifying opportunities for further optimization and improvement
Establish clear KPIs and performance metrics to track the effectiveness of operational initiatives, ensuring that goals are being met and any obstacles are swiftly addressed.
Who we are looking for:
Expert in operational process optimization, process design, and driving efficiency at scale
Strong project management skills with a proven ability to lead cross-functional teams and deliver results
Ability to develop and maintain strong relationships with both internal teams and clients, ensuring alignment with client needs and business objectives
In-depth knowledge of leveraging client feedback (e.g., NPS) to continuously improve operational and client-facing processes
Exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire teams across diverse cultures and functions
Experience in building high-performance teams and empowering leaders at all levels of the organization
Ability to think strategically while being hands-on with operational execution
A track record of driving innovation and scaling operations within a complex and fast-paced environment
This role is based in London, England and reports to the Chief Operating Officer of the Client Coverage Group.
What we value
These skills will help you succeed in this role:
7-10 years of relevant experience, ideally within distribution-focused roles in asset management, financial services or similar
Demonstrated ability to build and lead high-performing teams, including ability to manage staff in multiple locations
Strong understanding of both institutional and intermediary distribution channels, with experience managing operational teams within a large and complex organization
Collaborative by nature with the capability to lead others to achieve more
An ability to form and cultivate positive relationships with internal partners
A positive attitude that motivates and inspires others
Education & Preferred Qualifications:
BS or BA required
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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