Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

 

 

We are looking for: 

A Customer Service Representative who forms part of the Customer Services Team. Sits at the edge of both Commercial and Supply Chain organizations. Manages and supports a specified portfolio of customers for which they ensure that customer orders are accurately presented to the company first time, every time.  In depth understanding of customer’s needs and guides requests through Syensqo’s organisation. The CSR forms part of a team and as such, is an active Team Member, supporting team colleagues whenever necessary. Follows the Contract Review process and suggests improvements to ensure the process is always thorough

 

We count on you for: 

Manage the communication between the Plant and the customer Take decisions to escalate when required to do so Ensure Master data information for all customers is accurate at all times Fully complie with the Clean Purchase Order Policy Special requests from customers are managed in conjunction with the Supply Chain Team and Product Managers.  Decisions are taken whether to implement requests or not Management of customer’s order book through to accurate invoice payment; excellent understanding of customer’s requirements Support SBS/Complaint Management with credit/debit/rebates Manage and take accountability for customers KPI’s – is able to report, and take decisions to drive improved customer results Take decisions to drive customer improvements and satisfaction Work closely with the Plants (Site Liaisons, Planning, Quality, Labs, and Logistics) Administer all orders ensuring only accurate data is transposed into the ERP system Able to discuss any necessary order changes with customers directly prior to input Handle and download/upload needed to manage customers portals. Respond in customer portals in a timely manner to ensure any customer KPI’s are met and satisfied Work with the relevant parties to ensure Contract Review is followed to the letter Ensure all documents are properly located in the correct drives for further inspection or for audit related purposes Ensure pricing is accurate at all times, working closely with the Pricing and Data Management Teams Liaise with the Pricing Team when pricing needs to be amended Able to use conversion rates and understands various UOM for order accuracy and shipments Manage outstanding payments due to inaccurate data, and controls Customer Service input for the ‘Deductions Process’ Implement credits/debits/rebates, working closely with Complaints Management teams Excellent knowledge of our compliance obligations and initiates the need for export licenses as and when needed Ensure all due diligence is carried out for compliance prior to data entry

 

You can count on us for: 

Growth and learning opportunities

 

You will bring: 

Deep knowledge and understanding of the business processes and systems Broad knowledge of the business and customer base Demonstrates the ability to make sound business decisions that support customers’ requirements while complying with documented guidelines and policies Demonstrates the ability to solve customer problems in a changing environment without completely defined process steps for success Working knowledge and understanding of ERP systems to extract relevant data to support customers Team player with excellent negotiation and diplomacy skills both with internal and external customers in order to accomplish tasks Prior experience in a manufacturing environment, ideally with knowledge of government and industry quality system requirements, customer and internal terms and conditions, contract administration This position requires a high degree of proficiency in organisational skills to handle detailed information and the timely processing of the information to ensure customer satisfaction Good independent judgement. Is able to communicate well and possess customer focus Be knowledgeable on product terminology, customer specs and procedures. The willingness to learn and apply basic technical information/terminology and be familiar with material applications is essential Good understanding of export compliance Second language  preferred (Italian, German, Spanish or French)

 

You will get:

Competitive salary and benefits package 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations Training platform for all employees Free language courses (24 languages available) Free well-being sessions (physical and psychological)

 

Additional information:

Onsite position in Wrexham, UK

 

 

About us

Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity. At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

 

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