Introductory market language

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

Job Summary

As an EMEA Fund Servicing Specialist within JPMorgan Chase's Investment Middle Office (IMOS), you will play a crucial role in managing all stages of the product lifecycle, from broker matching and custodial network management to trade settlement, claims, overdrafts, and client/regulatory reporting. You will be part of the Investment Book of Record (IBOR) team, providing a single, accurate investment portfolio for investment activities and dynamic position views for front-office functions. Your responsibilities will include delivering accurate and timely IBOR and client reports, ensuring premier service delivery, and resolving any client issues in collaboration with financial organizations.

Job Responsibilities

Manage the role centered on End Client Reporting for Investment Middle Office Services (IMOS) and involves managing global/regional teams while serving as the client-facing escalation point. Participate in and implement the ongoing IMOS global strategy, as well as overseeing daily operational activities crucial to construction. Lead a team to execute operational processes within IMOS, setting short-term priorities, directing workflows, and monitoring performance against metrics. Track and escalate issues, providing service and progress updates to senior management, and seeking opportunities to enhance service levels and efficiency. Maintain and update standard operating procedures (SOPs) to meet corporate risk and control standards, and offering subject matter expertise for efficiency projects. Build strong internal relationships with global operations partners and other teams, and working with management to ensure timely and accurate service delivery in a 'follow the sun' model is essential. Oversee reconciliations and transaction lifecycle management, ensuring audit readiness, and participating in the onboarding of new tasks and funds, including UAT testing.

Required qualifications, capabilities and skills 

Prove experience in managing teams focused on process, risk, and control within Investment Operations, particularly in the Middle Office, and adept at managing change. Client-facing skills and communication style, with ease in interacting with key stakeholders. Deep understanding of Financial Reporting services, OTC instruments, Exchange Traded Derivatives, Fixed Income Securities, Equity products, and other financial instruments. Demonstrate ability to meet deadlines with accountability and responsibility for managing an independent workload. Experience in Investment Operations, including Trades, Cash, and Reconciliations, as well as workflow and vendor management for end client reporting. Solve problem skills to identify, understand, and resolve operational and technical issues. Strong written and verbal communication skills, capable of building relationships with various stakeholders, including senior business executives, and able to adapt, prioritize, and meet tight deadlines while exceeding client expectations. Self-motivated and quick to learn.