**Position:** EMEA Operations Service Delivery Manager **Job Description:** ABOUT US: Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, ARROW BSC is strengthening its teams and is looking for a EMEA Operations Service Delivery Manager WHAT YOU WILL BE DOING AT ARROW: • Manages team, resources and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs. • Develops and implements service and team strategy plans and goals in collaboration with other teams/customers. • Talent development, coaching & training of team Collaborate with team members to find creative solutions to challenges, • Review business performance metrics, provides governance and resolution support • Implement and drive documentation and reporting of key metrics and results WHO ARE WE LOOKING FOR? • Proven experience in a leadership or supervisory role, • Strong interpersonal and communication skills, • Ability to motivate and engage team members, • Excellent problem-solving and decision-making abilities. WHAT IS IN IT FOR YOU? • Full Permanent contract, • Social advantage: CNSS, CIMR, Health insurance, • Very good working atmosphere in a team of passionate collaborators, • Work culture where you can make an impact, • Working within an international organization, recognized worldwide in its sector. \#LI-YB1 **Location:** MA-Casablanca, Morocco (Boulevard Al Quods) **Time Type:** Full time **Job Category:** Business Support Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.