OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Summary

The Managed Payroll Specialist's primary responsibilities include full-service payroll processing for high-level managed payroll customers, customer interaction to solve and/or triage customer-initiated inquiries via the OneSource ticketing system, roles, and final settlement activities in an outsourcing environment.  The Managed Payroll Specialist must be a payroll expert and a client advocate with an ability to think “outside the box” to problem solve for the client.  This role is for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.

Responsibilities

Provides outstanding payroll services supportMonitor tickets daily to ensure Service Level Agreements and high-class client satisfaction levels are being metManage the timely resolution of customer issues including handling customer escalations, performing and documenting Root Cause Analysis and implementing remedial procedures to close gaps identifiedFrequent direct customer contact – initiate and maintain client relationshipsCreate and maintain standard operating procedures for the managed payroll clientsAttend scheduled weekly, monthly, and quarterly client calls and new client transition introduction meetingsProvide training to newly implemented clients on Workday and OSV Payroll ProcessingAssist with configuration of pay components and reports necessary for use by the clientAssist with testing as applicable with newly implemented clientsInterfaces directly with clients to identify/resolve all payroll processing issuesLeads/supports special projects as assigned by ManagementAct asthe main point of contact through payroll deployments and cut over to managed services

Competencies

TBC – Based on the establishment of an OSV EMEA Competency Framework

Education/Certification Requirements

Associate's degree

Required

CIPP Certified Payroll Professional certification required (at the time of hire or within 6 months)3 Years + payroll experience

Preferred

Strong customer service skillsAbility to maintain professionalism when dealing with challenging customersDetail-oriented with strong analytical skillsAble to work independently in a team environmentStrong written and verbal communication skillsAble to build effective working relationships with team members from different functional areasExpert in MS Word & Excel.

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.