SummaryPosted: Oct 16, 2024Role Number:200573762Home Office: YesImagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could achieve. This is where individual imaginations gather together, committing to values that lead to great work. Here, you’ll do more than join something - you’ll add something. We are looking for a hard-working, dynamic individual to join our IS&T Field Programme Leader team where we support the Apple experience through Technology.DescriptionDescription- Develop strong partnerships with EMEIA store and market leadership through attending weekly field leadership calls, visiting stores virtually and in person and providing technical leadership for store performance. - Facilitate the feedback loop between the technology end-user and technology/GRS teams, focussing on the technology impact to the customer and employee experience. - Support EMEIA stores physically or virtually for all key retail moments, campaigns, NSOs, and refreshes, and provide mentorship to all stores during new initiative roll outs and high priority issues. - Act as a strategic partner to IS&T app teams and Retail Interactive Technology, to provide insight and feedback from stores that will guide and craft future improvements and roll outs. - Be a critical partner in all releases and engage and inform store teams about all changes, ensuring they have insight into the more detailed workings of IS&T. - Co-ordinate pilots and launches for IS&T teams and be available to support stores through all phases, ensuring seamless execution and clear communication back to partners. - Work closely with the IS&T helpline to ensure they are engaged with Retail and IS&T priorities, along side acting as a final point of escalation for significant issues impacting the stores. - Measure the quality of the interactions between the end user and our technology to help partners understand how store teams are utilising the technology. - Understand the Apple Online Store and Apple Store App performance of key campaigns, product launches, customer journey enhancements and releases, and apply this knowledge to in-store technology implementation. - Find opportunities in our in-store technology through qualitative and quantitative data analysis, discovery work, insight from teams and industry knowledge, and present this to partners across IS&T. - Support the seamless implementation of new technology across all EMEIA stores and drive adoption among the teams. - Lead all aspects of equipment delivery, resource scheduling and systems setup for NSOs and upgrades. Lead & support mentors through the NSO week(s). - Champion and measure the Technology Experience across stores and IS&T to understand the impact store technology has on business metrics. - Provide regular insight updates to leadership, efficiently representing the field & inspiring change. - Ability to use automation and tools to develop and maintain consistency within the networking infrastructure.Minimum QualificationsMinimum QualificationsIn-depth knowledge of store technology and processes used in Apple RetailUnderstanding of key networking principles with deep technical foresight.Able to work alone and with remote peers both in EMEIA and across the globe.Strong written, verbal and interpersonal communication skills with an ability to communicate within all levels of the Retail and IS&T organisationsOutstanding time management and multitasking skillsAn ability to seamlessly shift between conversations with technical leaders, business leaders, and Apple Store teamsKey QualificationsKey QualificationsPreferred QualificationsPreferred QualificationsExperience of vendor managementAn understanding of where technology intersects with Apple’s Retail strategy (for stores and online)A highly collaborative working style suited for a large distributed teamEducation & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsMore