Client Services Representative – Animal Emergency clinic of Fraser Valley

About Us:
AECFV is a leading AAHA and VECCS Level II accredited veterinary facility. We have been providing emergency and critical care coverage to more than 100 general practitioners throughout the Lower Mainland and Fraser Valley since 1996. A career with us is the chance to live, work, and play in the heart of beautiful British Columbia's Lower Mainland—an area renowned for its moderate climate and wide variety of year-round outdoor activities. If you enjoy an active lifestyle and convenient access to big city arts and culture, you'll love it where the city meets the country just 45 kilometers outside of Vancouver.

Our 8,000 sqft hospital is equipped with many state-of-the-art tools that enable us to provide comprehensive emergency care. We have one of the largest blood banks in Canada and are one of the largest and busiest standalone emergency hospitals in Western Canada. We are staffed 24 hours a day, 365 days a year by a team of over 100 incredible individuals, each committed to practicing the highest standard of emergency and critical care medicine.

AECFV is partnered with Ethos Veterinary Health. EVH is a community of more than 100 specialty and emergency hospitals across North America driven by the spirit of collaboration and focused on empowering the advancement of veterinary medicine at the local hospital level. Through the collaborative approach of our partnership with Ethos Vet Health, we can focus on the things we believe in—best-in-class care and medicine, servant leadership, work-life balance, and employee well-being and growth—while backed by the support, stability, leadership, and resources of Ethos Vet Health.

What to Expect:

Uplifting work culture: We are a family-founded clinic, and we hold fast to our sense of family, fun, and community by cultivating a culture of respect, kindness, and inclusion.Be appreciated: Your knowledge is respected by all peer levels. We value what your unique experience can contribute to our clinic!Supportive work environment: We prioritize your healthy work-life balance and are invested in your personal growth and professional development!Fuel your passion: The variety and challenge of emergency and critical care cases offers a unique and rewarding career opportunity!About You: Possess prior experience in customer service or a veterinary setting, though it’s not required. Have excellent communication skills, both written and verbal, and can articulate information clearly to clients and team members. Thrive in a fast-paced and stressful environment, demonstrating the ability to stay calm and focused. Pay close attention to detail, effectively managing and prioritizing tasks to ensure accuracy and efficiency. Exhibit strong problem-solving abilities, handling difficult situations with tact and diplomacy. Show a compassionate and caring attitude towards pets and their owners, ensuring a positive experience for all clients.Anticipated Schedule:A full-time role is a minimum of 64 hours per pay period with rotations built to increase work-life balance.  A full-time role requires that you will work one Saturday or Sunday shift per week, as well as a variety of shift times, including some statutory holidays. Part-time positions are considered based on our staffing needs, usually weekends, evenings, and overnights.Compensation & Benefits:Competitive wage rate between $18-23/hr based on experience. Premiums for evening and overnight shifts. Relocation Assistance may be available for full-time candidatesRRSP Matching ProgramComprehensive Extended Health Benefits Package (Medical, Dental, Vision)Health & Wellness Benefit (annual allowance)Employee Assistance Program (professional counseling)Paid Vacation time and Sick DaysUniform AllowanceGenerous staff discounts on services and products and staff pet facilities

Our clinic embraces a fun, team atmosphere, and we offer many extras like lunchroom snacks, staff meals and parties, and funded social club events. We strongly believe in offering more than just a wage!


Are we right for each other? 
Learn more about us and see what our employees have to say at https://animalemerg.com/careers-with-us/.
If you are interested in applying and meet the qualifications, please complete the application and make sure to include an updated resume.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.