UPMC Corporate Services is hiring a Patient Services Representative to support patient registration in the Emergency Department located at UPMC Williamsport Hospital. In this role, you will also be cross-trained with UPMC Muncy.

This is a casual opportunity with a requirement of working a minimum of 16 hours biweekly. You will scheduled to work every other weekend and holiday with shift times that will primarily be 1st shift (7:00am-3:00pm, 9:00am-5:00pm) and 2nd shift (3:00pm-1100pm; 5:00pm-:1:00am).
 
We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient’s visit to a UPMC Hospital

Responsibilities:

Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system. Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays. Confirms insurance eligibility, accountable for third-party reimbursement and coordination of benefits to support a seamless billing process. Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service. Provides a warm greeting for all patients. Support and contribute to UPMC’s core values and guiding principles of Your Care.  Proper patient identification to start clinical record (utilizing biometrics if applicable) Facilitator of financial gatekeeping with clinical partners. Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to ensure timely data integrity of accounts. Obtains or updates necessary demographic and insurance-related information. Works independently to perform a timely patient interview and registration for services at the bedside. Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality. Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities. Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.