Emergency and Logistics Coordinator (Summer 2025)

Oxford

Fixed-Term/Full Time

 

 

Are you passionate about providing exceptional customer service and ensuring the safety and well-being of students? Join EF Oxford this summer as an Emergency and Logistics Coordinator (ELC). This vital role supports our international students by managing emergencies, coordinating logistics, and ensuring smooth operations during the summer term.

 

 

Careers at EF | Open the world with us

 

EF’s mission is opening the world through education. 

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

 

 

Your Role

 

We are looking for Emergency and Logistics Coordinators who will be sharing responsibilities based on a weekly rota. In this critical role, you will be at the heart of EF Oxford’s operational efficiency, managing logistics, emergency responses, and transportation for students. As the first point of contact during emergencies, your ability to stay calm under pressure and find solutions will directly impact student safety and satisfaction. This is an opportunity to make a real difference, ensuring smooth arrivals, departures, and crisis management while upholding EF's commitment to safeguarding and excellence in customer service.       

 

This is a fixed-term, full-time position running from June/July to August 2025, with permanent job opportunities post summer. Schedule: This role follows a shared shift pattern, including weekday shifts and rotating 12-hour weekend shifts, with overnight coverage from Friday through Monday morning.

 

 

Responsibilities

 

Manage EF's emergency phone on a rotational 24/7 weekend basis, serving as the first point of contact for stakeholdersRespond promptly to emergency calls and implement EF’s crisis management protocolsManage weekend departures and arrivals: Monitor flight schedules, cancellations, and missed arrivals, arranging alternative plans as necessaryCoordinate departure and arrival schedules with the central transportation team and local suppliersAccurately log emergency calls, actions, and incidents in the reporting systemInvoice emergency-related transfers and accommodations while maintaining detailed recordsProvide empathetic, professional support to students during crises or emergenciesLiaise with emergency services, such as hospitals and police, maintaining accurate communication logsAddress student feedback and complaints promptly, ensuring high levels of satisfactionBuild relationships with local suppliers to support students' diverse needsAdhere to EF’s safeguarding policies to ensure students' safety and well-beingConduct welfare checks for students requiring additional supportLog and escalate safeguarding concerns, working closely with relevant internal and external bodiesCollaborate with external agencies (e.g., social services) to address urgent welfare needs

 

 

Requirements

 

Outstanding communication and interpersonal skillsInterest or experience in logistics and emergency responseIntermediate competency in Microsoft Excel and familiarity with communication tools and logging systemsAnalytical mindset with exceptional organizational skillsAbility to remain calm under pressure, with a solution-oriented approachCompassionate and sensitive to the diverse cultural needs of international studentsSociable, energetic, and motivated with a hands-on attitudeStrong time management and attention to detailAll offers are subject to a clear enhanced DBS check and two referencesLegally able to work in the UK at commencement of employment

 

 

Why you will love working with EF

 

Continuous professional development  Work in a truly international environment  Regular social events  Ambition is nurtured and fast-tracked career enhancement opportunities are provided  Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition  Global career opportunities  Access to EF Hello language learning

 

 

EF Education First – Our History and Values

Career Progression at EF

 

 

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.  References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.  Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.  Appropriate suitability checks will be required prior to confirmation of appointment.

 

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.

 

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