Signing Bonus available to qualified candidates!

Are you an experienced Veterinary Professional or Licensed Veterinary Technician (LVMT, CVT, LVT, or RVT Licensure) looking for a team that works together and loves to support each other? Do you want an opportunity to provide optimal client and patient care? Nashville Veterinary Specialists + Animal Emergency is searching for Triage Technicians or Assistants to join our GROWING team!

WHY WORK WITH US? Join a team of veterinary professionals you can easily build relationships with and feels like a family- we support and encourage each other and love to celebrate wins, big or small. We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care. 

WHAT WE OFFER: Competitive Salary, Paid Time Off, Insurance (Medical, Dental, & Vision), Short/Long term disability and life insurance, 401(k) Retirement plan, State of the art newly renovated and expanded hospital, discounted pet products and services for personal pets, C.E. Allowance, Continuing Education Sponsorship Program via VetBloom and Penn Foster, Licensure Renewal and Out of State Licensure transfer reimbursement, Uniform Allowance, Cell phone discount, YMCA Corporate Memberships, Team building and Volunteer events, Career Development, excellent opportunities for advancement, and MORE!

WHO ARE WE? NVS is a 24/7 veterinary specialty and emergency hospital. We are located in a recently expanded 24,000 square foot hospital with digital radiography, computed tomography (CT), on-site magnetic resonance imaging (MRI), ultrasound, endoscopy, access to an on-site commercial laboratory, and more. Our primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. We have a comprehensive recycling and composting program as well as a 5,000-gallon rainwater collection system, roof-mounted photovoltaic solar panel system, skylights, and an energy recovery system for heating and air. 

Available shifts:

Shift: 6am - 6pm, 8am - 8pm / 3 days a week$4.50 per hour shift differential after 6pm and on Saturday/Sunday all day

Position Responsibilities:

Prioritize patient care and client experience by providing gold standard treatmentCheck-in all ER patients into Smartflow,  Ezyvet, and CubexPerform basic triage on all incoming ER cases and determine appropriate acuitiesObtain signatures from clients for estimatesInput basic history and start history template in EzyvetSupports front desk staffObtain and attach patient records if not done so alreadyDischarge patients when neededBe a liaison between ER and front desk teams, including answer questions and handling patient related issuesDetermine if patient needs ER or Urgent CareAid technical floor staff with STATsAnswers incoming ER phone callsComplete Cubex competency testStay up to date on DEA/controlled drug laws in Tennessee and federally and implementReport medication errors and patient concerns directly to Patient Care ManagerComplete all training with assigned trainerIf a patient is identified as a STAT and they are at home - Invite them to the hospitalIf a patient is identified as a STAT and they are in the parking lot - call a STAT/take patient the the treatment areaAttend required NVS staff meetings, department meetings, and training sessions 

 

Qualifications:

Minimum 1 year of veterinary experience requiredLVMT license preferred, but not required2+ years ER experience preferredExperience in veterinary triage medicineAbility to recognize a patient in critical condition (i.e. a STAT patient)Experience as a receptionist or Client Service RepresentativeExcellent communication skills and client services; the ability to multitask on the phone and computerEffective communicator with clients in stressful/high emotion situationsEfficient intake progression to keep the workflow of the emergency department flowing smoothlyOpen to direct communication with the doctor on staff and support teamThe ability to adapt to high volume caseload in regards to getting patients in for treatment and discharged post care

Physical/Environmental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of each of these jobs. While performing the duties of any of these positions, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee is often required to lift and carry animals weighing fifty pounds or more; handle dogs weighing up to 150 pounds. This position involves a potential for exposure to agents known to cause zoonotic disease in humans and the use of potentially hazardous chemicals as defined by the National Hazard Communication Standards. A complete list of such chemicals is available from the hospital manager.