Job Seekers, Please send resumes to resumes@hireitpeople.com Short Description: 
Help Desk Analyst (HDA) - 5 plus years field experience. 
WORKSITE: Harrisburg, PA.
Complete Description: This position requires an in-person interview only. Phone interviews and web interviews will not be considered for the position.Local candidates are preferred. This position is located in downtown Harrisburg. Any and all costs associated with parking are the responsibility of the candidate selected for the position.The Helpdesk Analyst resource will provide support to Treasury end-users for their use of Personal Computer hardware, software, and applications, including Microsoft Windows operating systems and Microsoft Office suite. The agency has standardized on Windows 8.1 operating system and Office 2013 for all agency desktop and laptop computers. The agency is implementing Windows 10 on approximately 450 clients.  Treasury in-house software, other PA state agency software and business partner software is also utilized. The resource is expected to assist/troubleshoot any Windows OS, MS Office, peripheral or basic network related issues that end users may encounter as well as access rights and login issues. To be considered for the position, candidates MUST display experience providing significant troubleshooting support for Windows Operating Systems and for the full Microsoft Office suite of products. Specific experience working with technical staff and helpdesk case management is required. Excellent verbal and written communication skills are required for this position. Required education and support experience: Computer Information Systems associate’s degree or technical school equivalent Microsoft Windows Operating Systems - 3 years; Windows 8.1, Windows 10 preferred - at least 6 months.Microsoft Outlook, Word, & Excel - 3 years  Office 2013 preferredMicrosoft Internet Explorer 11  – 1 year Personal Computer desktop, laptop, tablet - 3 years Printers – 1 year Desired proficiencies and experience:Microsoft Access & PowerPoint Microsoft SharePoint Google Chrome and Mozilla Firefox Visual Basic Active Directory Windows 10 Windows Server Systems Center Configuration Manager Networking (wired and wireless) Security.SkillRequired / DesiredAmountof ExperienceComputer Information Systems associate’s degree or technical school equivalentRequired  Microsoft Windows Operating SystemsRequired3YearsMS Windows 8.1Required6Months2013 Microsoft Outlook, Word, & ExcelHighly desired3YearsExperience and Support with Microsoft Internet ExplorerRequired1YearsExperience and Support with Personal Computer desktop, laptop and tabletRequired3YearsExperience and Support with printersRequired1YearsMicrosoft SharePointNice to have  Experience and Support with Google Chrome and Mozilla FirefoxNice to have  Visual BasicNice to have  Active DirectoryNice to have  MS Windows 10Highly desired6MonthsWindows ServerNice to have  Systems Center Configuration ManagerNice to have  Networking (wired and wireless)Nice to have  Microsoft Access & PowerPointNice to have